Joy Auta

I am an energetic, detail-oriented customer service representative with proven ability to handle client inquiries professionally and provide timely feedback. I excel at clear communication, managing expectations, and verifying requests to ensure customer satisfaction.

In my remote role with Serlzo, I responded promptly to customer inquiries about Sender ID approvals and service processes, collected and organized customer data for backend verification, and maintained calm when handling repeated or urgent requests. I represent brands with courtesy and clarity to reinforce trust and satisfaction among clients.

I bring strong problem-solving, teamwork, time management, and Microsoft Office skills, and I am committed to delivering empathetic, professional support in remote and digital environments.