At Chick-fil-a Restaurant, I created and implemented a scalable onboarding and training system for new hires, with role-specific guides designed in Canva. I also led policy changes that improved accountability and workforce planning.
As an External Workforce Specialist at Chick-fil-a Support Center, I streamlined onboarding workflows for external workers and supported CFA staff and suppliers. I led change initiatives and HR operations for a new VMS serving over 400 suppliers.
At Optiv, I redefined job descriptions and department structures to align with business needs, improving time to fill from 65+ days to 30 days. I also revised the company’s 80-page handbook.
As an HR Consultant at Chick-fil-a Restaurant, I implemented a people-first HR system that improved hiring, onboarding, engagement, and retention. I led recruitment and onboarding for team members and designed an HR handbook to standardize employment practices and compliance.
