James User
@jamesuser36
I streamline solar service operations through workflow redesign, analysis, and cross-functional coordination.
United StatesWhat I'm looking for
At Positive Energy Solar, I manage regional service cases by connecting customers, technical staff, and internal teams to define scope, coordinate resources, and keep projects moving.
I redesigned the case intake-to-invoicing workflow, cutting average invoice approval time from more than 60 days to 33 days. I also analyze estimates against actual costs and revenue to surface profitability, pricing, and process issues.
My solar field experience includes diagnosing performance, communication, and connectivity issues across solar PV and battery storage systems using platforms including Enphase, SolarEdge, SunPower, Solis, Fronius, and SMA.
I build practical documentation, technician task lists, and training guidance that reduce handoff errors and improve consistency. I'm continuing my Business Administration degree while bringing bilingual English and Spanish communication to operational teams.
Experience
Work history, roles, and key accomplishments
Regional Case Manager
Positive Energy Solar
Dec 2023 - Present (2 years 9 months)
Serve as primary liaison between customers, technical staff, and internal departments, gathering requirements and analyzing data to improve processes. Redesigned case intake-to-invoicing workflow, reducing invoice approval time from over 60 days to 33 days.
Solar Service Technician
Positive Energy Solar
May 2021 - Dec 2023 (2 years 7 months)
Diagnosed and resolved system performance issues across solar PV and battery energy storage systems, managing service cases end-to-end. Developed training and process guidance for new technicians.
Warehouse / Operations Support
Positive Energy Solar
Sep 2019 - May 2021 (1 year 8 months)
Managed inventory tracking, staging, and distribution of materials to support field project readiness. Coordinated logistics with field teams to align material availability with project schedules.
Shift Manager / Crew Member
Grassburger
May 2017 - May 2021 (4 years)
Led shift operations in a high-volume, fast-paced environment, coordinating team workflow during peak hours. Trained and supported team members to ensure consistent service and quality standards.
Education
Degrees, certifications, and relevant coursework
University of New Mexico
Bachelor of Business Administration, Business Administration
2026 -
Pursuing a Bachelor of Business Administration in Business Administration, currently in progress.
ER1J Residential Electrical Journeyman License
Residential Electrical Journeyman License, Electrical
Residential Electrical Journeyman License.
OSHA
OSHA 30, Occupational Safety and Health
OSHA 30 certification.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Skills
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