Open to opportunities

Jeffrey Dang

@jeffreydang

Message

Operations and supply coordination professional who improves B2B relationships with data-driven efficiency.

United States

Message

What I'm looking for

I’m looking for a role where I can own operations and client relationships end-to-end—using CRM and AI to streamline workflows, strengthen retention, and keep supply and service running smoothly in a fast-paced, people-first environment.

I’m a client-focused operations and supply coordinator with 4+ years of experience building strong B2B relationships, coordinating multi-location supply chains, and driving efficiency through CRM systems and AI-powered tools. I manage vendor portfolios, resolve logistical challenges, and deliver consistent, high-quality service in fast-paced environments.

In my current role, I manage relationships with 5+ vendors across 3 restaurant locations, negotiate pricing to stay within budget targets, and help launch new sites by coordinating vendor onboarding, inventory setup, and administrative workflows—reducing ramp-up time by an estimated 30%. I also integrate AI-based communication tools (Superhuman AI) to accelerate outreach and documentation, and I proactively cross-check inventory accuracy using purchase orders, vendor confirmations, and staff reports to prevent service disruptions.

Experience

Work history, roles, and key accomplishments

Current

Operations & Supply Coordinator

Current

Le Petit Sao

Feb 2024 - Present (2 years 4 months)

Managed relationships with 5+ vendors across 3 restaurant locations and negotiated pricing to maintain stock within budget targets. Coordinated onboarding for 2 new locations, cutting ramp-up time by an estimated 30% and improving vendor response turnaround by ~40% using AI-enabled outreach tools.

Vendor Management Supply Chain Coordination AI Workflow Automation Process Improvement Vendor Onboarding

Current

Server - Shift Lead

Current

BJ's Restaurant

Jul 2022 - Present (3 years 11 months)

Led front-of-house operations for a team of 8–12 servers during peak shifts by coordinating tasks and resolving service issues in real time. Trained 8+ new hires over 3 years and consistently increased per-table revenue by upselling appetizers, premium entrees, beverages, and desserts to exceed average check sizes.

Customer Service Upselling Restaurant Operations Service Quality Management

Account Manager

Ascend Marketing

Mar 2025 - Oct 2025 (7 months)

Managed a portfolio of 20+ client accounts and maintained a 90%+ retention rate through consistent follow-up and personalized service strategies. Drove lead generation with 50–80 cold calls per day and converted prospects through door-to-door outreach in assigned territories.

B2B Account Management Client Retention Lead Qualification Cold Calling Objection Handling Door to Door Sales Pipeline Development Client Communication

Research Assistant

CSULB – Biomechanics Lab

May 2024 - Jul 2024 (2 months)

Collected and analyzed biomechanical data from force plates, EMG, and motion capture systems, using specialized biomechanical software to process and visualize complex datasets. Demonstrated rapid learning of technical tools and careful, precision-focused work in a research-driven environment.

Force Plates EMG Motion Capture Biomechanics Data Analysis Data Processing Data Visualization

Server/Busboy/Host

Sao Sao Restaurant

Jun 2020 - May 2022 (1 year 11 months)

Screened and interviewed front-of-house applicants and served as shift lead by training new hires on service protocols and expectations. Supported day-to-day front-of-house operations while ensuring consistent service standards.

Customer Service Protocols Team Coordination Quality & Pace Management