Divine joy Udoh

I’m an AI Operations & automation specialist with 1+ year of hands-on experience automating workflows, streamlining business operations, and deploying AI-powered tools to eliminate manual bottlenecks. I’m genuinely curious about AI and I always look for smarter ways to get things done in dynamic, remote-first environments.

Since Dec 2024, I’ve built and deployed AI-assisted workflows using Zapier and ChatGPT integrations, saving 20+ hours/week by removing repetitive manual tasks across order management and customer communications. I created AI prompt-driven response templates and macros, reducing average customer response time by 40% and supporting a 95% first-response resolution rate across support tickets.

I also focus on operational structure and scale: I develop comprehensive SOPs for core operations like refunds, returns, and order discrepancies, using AI-assisted documentation tools for clarity and speed. On the platform side, I managed end-to-end Shopify operations and coordinated 15+ app integrations through automated workflows.

Before freelancing, I supported operations on-site at Maidorc Nigeria Ltd, where I managed 120+ vendor transactions with 100% accuracy and reduced reporting errors by 30% using Excel automation. I also improved consistency by digitizing contract and receipt archives and systematized scheduling and inquiry workflows—then strengthened customer-facing performance as a Sales Representative through forecasting and data-informed recommendations.