Open to opportunities

Jeff Orlando

@jefforlando

Message

Compliance Performance Specialist focused on risk reduction and operational integrity.

United States

Message

What I'm looking for

I’m looking for a compliance/performance role where I can reduce risk, strengthen operational integrity, and improve workflows through accurate documentation, regulatory knowledge, and cross-functional coordination—while meeting clear timelines and quality expectations.

I’m a Compliance Performance Specialist who improves standards, reduces risk, and keeps compliance moving on time. I bring a practical, performance-driven approach to compliance management—grounded in regulatory knowledge and consistent operational execution.

In my most recent role, I efficiently manage customer calls to document claims for FedEx and Amazon vehicle incidents, then ensure timely processing by reviewing and submitting accurate information. I also proactively address back-logged claims through professional communication with facilities and adhere to strict timelines to prevent delays in claims adjusting processes.

Earlier, I managed compliance projects at Ideal Concepts, updating sales guidelines to align with industry standards and enhancing Call Quality procedures by researching state-specific insurance exchange language. I balanced multiple compliance tasks to improve workflow while maintaining high accuracy and accountability.

Before that, I handled compliance in mortgage and loan servicing as a Default Compliance Administrator, managing delinquent mortgage portfolios and overseeing project timelines for foreclosure submission deadlines. I started in sales as an Account Executive and Solutions Specialist, which strengthened my ability to collaborate cross-functionally, support customer experience, and apply compliance principles in real-world operations.

Experience

Work history, roles, and key accomplishments

Intake and Events Specialist

Arc Global Risk

Jun 2024 - Oct 2025 (1 year 4 months)

Efficiently managed customer calls to document FedEx and Amazon vehicle incident claims, ensuring timely processing through accurate review and submission. Proactively reduced backlogged claims via professional facility communication while adhering to strict claims timelines.

Claims Processing Customer Intake Regulatory Compliance Risk Assessment Time Management Process Adherence

Compliance Specialist

Ideal Concepts

Jan 2022 - Jan 2023 (1 year)

Managed compliance projects to improve standards, reduce risk, and strengthen workflow execution through strategic coordination. Updated sales guidelines to align with industry standards and enhanced call quality procedures using state-specific insurance exchange language.

Compliance Management Project Coordination Sales Standards Insurance Exchange Language Risk reduction Workflow Optimization

Junior Assistant Sales Manager

Ideal Concepts

Nov 2020 - Jan 2022 (1 year 2 months)

Assisted in sales training for Junior Assistant Sales Managers, improving team cohesion and sales outcomes. Streamlined sales processes through project collaboration and led cross-departmental initiatives to improve customer experience and service quality.

Sales Training Sales Process Improvement Collaboration Cross functional Leadership Customer Experience Operational Efficiency

Default Compliance Administrator

Cenlar FSB

Feb 2018 - Nov 2019 (1 year 9 months)

Managed delinquent mortgage portfolios while ensuring compliance with federal and state guidelines. Coordinated specialized handling of GMLA and FHLMC loans and managed foreclosure submission timelines to prevent delays.

Mortgage Compliance Loan Administration Risk Assessment Project Management

Account Executive

Automatic Data Processing Insurance Agency, Inc.

Oct 2015 - Sep 2017 (1 year 11 months)

Managed accounts and exceeded 100% sales targets, contributing to overall team success. Ensured sales activities complied with applicable guidelines while collaborating across departments to streamline processes and expand benefits reach.

Account Management Sales Target Achievement Sales Operations Benefits Coordination Customer Support

Solutions Specialist

Verizon

Jan 2013 - May 2016 (3 years 4 months)

Achieved the 2Q 2014 New York Metro Area Directors' Club award by exceeding sales targets while maintaining balanced sales metrics. Coordinated cross-departmental efforts to improve customer experience, handled customer challenges, and ensured operational efficiency and security compliance as a keyholder.

Sales Performance Customer Experience Cross functional Coordination Keyholder Operations Performance Metrics