Open to opportunities

Hanna Nettles

@hannanettles

Insurance Specialist II specializing in HUD/GNMA multifamily and healthcare loan insurance compliance and risk mitigation.

United States

Message

What I'm looking for

I’m looking for a role where I can own complex insurance compliance and portfolio risk, partner with stakeholders to resolve discrepancies quickly, and maintain coverage integrity through clear, efficient workflows in a high-volume environment.

I’m an Insurance Specialist II with deep experience managing high-volume HUD/GNMA multifamily and healthcare loan portfolios. I ensure regulatory compliance with HUD MAP, Section 232 healthcare, and GNMA requirements, and I’m trusted to manage insurance coverage integrity across portfolios that exceed standard capacity—currently managing 320+ loans with near-zero lapse exposure.

I’ve built strong results through analytical problem-solving: I identify discrepancies, determine root causes, and implement cost-effective workflow improvements. From submitting and managing waiver requests to HUD/OHP to expanding expertise into Fannie Mae and Freddie Mac insurance servicing, I collaborate closely with borrowers, insurers, and internal stakeholders to maintain accurate records. Earlier in my career, I earned Rookie of the Year and the President’s Award for excellence in lending office operations and customer service, and I delivered measurable operational improvements—reducing document exceptions by 50%+ and decreasing matured/past-due loans by 66% within the first year—while supporting loan production and servicing end-to-end.

Experience

Work history, roles, and key accomplishments

Current

Insurance Specialist II

Current

KeyBank

Jan 2025 - Present (1 year 5 months)

Managed insurance compliance for a 320+ loan HUD/GNMA multifamily and healthcare portfolio, exceeding standard expectations. Maintained near-zero lapse exposure with only one notice of cancellation in six months and resolved issues prior to any lapse while ensuring HUD MAP, Section 232 healthcare, and GNMA compliance.

HUD GNMA Servicing Section 232 Healthcare Insurance Compliance Waiver Management Lapse Prevention

Loan Servicing Specialist

Oklahoma AgCredit

Feb 2023 - May 2024 (1 year 3 months)

Handled all post-closing servicing actions from initiation to completion, including payment posting, insurance tracking, and collateral document filings. Earned Rookie of the Year and the President’s Award for lending office operations and customer service, and improved portfolio health by supporting past-due collections and resolving delinquencies.

Payment Posting Insurance Tracking Delinquency Customer Service

Lending Assistant

RCB Bank

Aug 2011 - Aug 2014 (3 years)

Directed end-to-end processing of commercial and real estate loans, including title review, UCC searches, and lien verification. Reduced outstanding document exceptions by 50%+ and decreased matured/past-due loans by 66% within the first year, while performing cash flow analysis and drafting loan narratives for approval.

Loan Processing Title Review UCC Cash Flow Analysis Loan Narratives Document Exception Reduction

Commercial Ag Lending Support

First Financial Bank

May 2005 - Mar 2009 (3 years 10 months)

Served as the sole on-site support for all lending operations, managing a portfolio that grew to $80MM in 3 years. Supported commercial agricultural lending by performing poultry operation cash flow analysis and facilitating FSA Guaranteed Loan Packages from initial application through post-closing servicing.

Cash Flow Analysis Poultry Operations Assessment FSA Guaranteed Loan Packages Portfolio Operations Lender Office Support