At Romag, I promoted services through targeted digital marketing and brand sensitization, engaging visitors and digital audiences.
I welcomed customers, learned about their preferences, responded to enquiries, and recommended service adjustments. I also followed up with customers to support lasting brand relationships.
At Innova, I tracked and documented system defects, routed issues to technical teams, and worked with corporate clients during product customization. I also supported client onboarding and training for newly deployed systems.
I authored the Innova Software User Manual to help users troubleshoot independently and reduce post-deployment support inquiries. I hold a Diploma in Information Technology from Mount Kenya University.
