At Credo Wealth, I led end-to-end onboarding for high- and standard-risk clients, aligning the process with AML, KYC and CDD/EDD frameworks. I reviewed identity, source-of-funds and due diligence documents, escalating suspicious activity when needed.
I introduced a pre-submission checklist to improve onboarding efficiency and reduce avoidable delays. I also maintained client records for audit readiness and partnered with Relationship Managers to resolve compliance queries.
At Alpha Wealth, I reviewed and approved onboarding documents, including DocFox approvals, and managed account activity across multiple platforms. I also processed payments and foreign exchange transactions on the Investec CCM platform.
At PPS Investments, I investigated and corrected financial errors across investment products, working to resolve them within SLA. Earlier, I processed client applications, coordinated pension transfers, and supported client services and compliance work.
