Jean Junot Joseph
@jeanjunotjoseph
Customer Success Manager II at SurveyMonkey managing a $5M ARR portfolio and contributing to over $500K in annual expansion revenue.
CanadaWhat I'm looking for
At SurveyMonkey, I manage and grow a $5M ARR portfolio of more than 300 public sector and enterprise accounts, achieving 110% net revenue retention. I received the 2024 President's Club award for exceeding enterprise retention and growth targets.
I use MEDDPICC to qualify expansion opportunities, contributing to over $500K in yearly upsell and cross-sell revenue. I also negotiate enterprise agreements and guide customers through onboarding, adoption, business reviews, and renewal.
At SurveyMonkey, I’ve also led employee resource group initiatives supporting more than 1,500 employees, and increased engagement from 20% to 26% in 2025. Earlier at Nuvei, I managed merchant relationships and co-led a Phoenix project to upgrade more than 500 point-of-sale terminals to the EMV standard.
Experience
Work history, roles, and key accomplishments
Lead employee resource group initiatives supporting growth and well-being for 1,500+ employees. Increased engagement from 20% to 26% in 2025.
Manage and grow a $5M ARR portfolio of 300+ public sector and enterprise accounts, achieving 110% net revenue retention. Lead negotiation of complex enterprise agreements and apply MEDDPICC methodology to drive expansion revenue.
Grew and retained a portfolio of high-value enterprise customers, achieving 97% renewal rate. Partnered with cross-functional teams to ensure customer success and led training initiatives.
Served as product and technical expert for enterprise customers, maintaining NPS above 70. Interviewed, mentored, and trained new hires, and collaborated with global support to improve processes.
Built and maintained relationships with 300+ high-value merchants, completing quarterly business reviews. Analyzed transactional data to identify growth opportunities, closing 25% of upsell opportunities.
Delivered customer service and technical support to merchants, performing root-cause analysis to resolve escalations. Conducted proactive outbound follow-up to address dissatisfaction and prevent attrition.
Education
Degrees, certifications, and relevant coursework
Cornell University
Product Management Certificate, Product Management
Completed a Product Management Certificate from Cornell University, issued in July 2022.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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