Jean Joseph

Serves as main contact for customer care department, resolving provider inquiries and escalating issues. Manages relationships between membership and providers, supports professional relations, and assists with training on provider file maintenance.

Handled routine and complex policyholder inquiries about benefits, claims, and general assistance. Provided quality customer service through fast responsiveness and professionalism, utilizing databases and written material to research member inquiries.

Contacted members to obtain missing information for application completion and scheduled appointments with outreach representatives. Ensured all submitted documents met NYS guidelines.

Explained member rights and responsibilities and services covered under benefit plans. Solicited applications at participating health centers and targeted potential applicants through field marketing.

Audited declined and withdrawn applications for proper filing and storage. Maintained manual and computerized records of loan applications using Microsoft Word and Excel, and supervised a staff of two.

Received and sorted incoming mail from brokers and distributed packages to associates. Maintained copy machines and printers, and served as liaison between associates and vendors.

Trained guards in proper guidelines and procedures, provided customer service for tenants and guests, and performed hourly patrols to ensure security.

Designed fitness programs for gym members to achieve goals such as weight loss and muscle building. Demonstrated a proven one-on-one track record with client retention and referrals.

Holds a Life, Accident and Health insurance license with individual license number 1455767.