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Jeanette Ntshangase

@jeanettentshangase

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Office Administrator at STEVE MERCHAK ATTORNEYS, managing confidential legal records and client-facing administration.

South Africa

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What I'm looking for

I'm seeking a fully remote international administration, client-services, operations or data-processing position.

At STEVE MERCHAK ATTORNEYS, I manage daily administrative workflows, correspondence, and client-facing support. I also prepare and maintain confidential legal documents and client records.

Previously, at AFFINITY LIFE LIMITED, I captured and verified information across internal systems, updated CRM records, and processed quality-assurance statuses. My experience also includes customer service, banking administration, order processing, and operations support.

Experience

Work history, roles, and key accomplishments

Current

Office Administrator

Current

Steve Merchak Attorneys

Feb 2026 - Present (8 months)

Manage daily administrative workflows, records, correspondence and client-facing support. Coordinate appointments, telephone enquiries and email communication between clients and attorneys.

Administrative Support Records Management Document Control client support Scheduling Correspondence Confidentiality Microsoft Office

Quality Assurance Agent

Affinity Life Limited

Apr 2022 - Jan 2026 (3 years 9 months)

Captured, verified and assessed information across multiple internal systems and sales recordings. Updated CRM records and maintained accurate assessment statuses, notes and disposition outcomes.

Data Capturing Quality Assurance CRM Internal Systems Records Management Reporting Communication Skills Calibration Process Improvement

Sales Representative

Ithembа Loans

Aug 2021 - Apr 2022 (8 months)

Maintained customer and application records and performed regular application follow-ups. Updated daily sales information using Google Sheets and tracked active applications and queries.

Data Capturing Google Sheets Customer Service Application Processing Follow up Communication Skills

Customer Service Consultant

Wesbank

Jan 2011 - Dec 2015 (4 years 11 months)

Processed and updated customer account information, applications, statements, refunds and debit-order queries. Captured written-off and deceased customer information accurately and investigated account concerns.

Customer Service Data Capturing Records Management Financial Services Compliance Query Resolution

Service Administrator

Coopervision

Dec 2008 - Dec 2010 (2 years)

Captured contact-lens orders via telephone, email and fax and maintained customer/order records. Prepared invoices and monthly statements, processed returns and handled customer queries.

Order Processing Data Capturing Customer Service Invoicing Records Management Communication Skills

Zone Controller

UTI Mounties

Jun 2007 - Nov 2008 (1 year 5 months)

Maintained daily delivery spreadsheets and coordinated information between banks, clients and drivers. Tracked successful and returned card deliveries and supported operational follow-up.

Spreadsheets Coordination Trackings Operations Communication Skills

Bank Teller / Customer Service Clerk

ABSA Bank

May 2005 - May 2007 (2 years)

Processed banking transactions accurately and maintained cash and transaction records. Handled customer service and banking administration while following security and compliance procedures.

Banking Operations Customer Service Cash Handling Compliance Records Management