Valerie De Jesus

Updated patient accounts, verified eligibility, and managed authorizations to ensure clean claims and timely reimbursements, proactively renewing authorizations to prevent service delays.

Led verification team to validate benefits at least one week in advance, implemented process improvements and training materials that reduced verification errors and minimized claim denials.

Verified patient benefits and obtained authorizations/referrals for ENT services, provided cost estimates via Phreesia, and collaborated with scheduling and billing to reduce claim denials.

Managed scheduling and high call volumes, verified insurance eligibility, submitted prior authorizations, and prepared treatment proposals to support payment plan discussions.

Checked in patients, scheduled appointments, performed insurance verifications, reviewed charts for claim accuracy, and collected payments to maintain account standing.

Completed an Associate of Science in Computer Programming from 2010 to 2012.

Earned a High School Diploma between 2006 and 2010.