Open to opportunities

Jeandre Van Der Walt

@jeandrevanderwalt

Customer support representative at Wing Assistant, resolving US and UK customer issues and matching needs to specialist services.

South Africa

Message

At Wing Assistant, I’m the first point of contact for customer enquiries and complaints across US and UK accounts. I resolve questions where I can, research account history before reaching out, and escalate issues when a specialist is needed.

At JVStudio, I was the sole client contact from first enquiry through delivery, handling questions, change requests, and complaints. Earlier, at Inonda Marketing, I handled client and prospect contact across phone, email, and social channels and maintained CRM records.

Experience

Work history, roles, and key accomplishments

Current

Customer Contact & Sales Development Representative

Current

Wing Assistant

Aug 2026 - Present (2 months)

Act as first point of contact for customer enquiries and complaints across US and UK accounts, handling them by phone and email. Resolve questions directly where possible and escalate cleanly to senior staff where a specialist is required.

CRM Pipedrive Customer Support Complaint Resolution Account Research Phone Support Email Support Time Zone Management

Current

Founder / Client Manager

Current

JVStudio

Jan 2024 - Present (2 years 9 months)

Sole point of contact for clients from first enquiry through to delivery, handling questions, change requests and complaints directly. Maintain long-running client relationships with retention depending on service quality.

Client Management Customer Support Project Management Communication Skills

Client Contact & Operations Assistant

Inonda Marketing

Oct 2022 - Feb 2025 (2 years 4 months)

Handled high-volume client and prospect contact by phone, email and social channels. Built and maintained client relationships through consistent, reliable follow-up and maintained accurate CRM records.

CRM Customer Support Communication Skills Follow up Coordination