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Jean-Frédéric Muller

@jean-frdricmuller

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Operations Director at Cyncly, building EMEA customer success and scalable SaaS onboarding across multiple countries.

France

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What I'm looking for

I’m looking for an Operations Director or COO role in France, Switzerland, or Luxembourg, ideally in a 50–300-person organization where I can act across the full scope of operations.

At Cyncly, I manage an 11-person team across four countries and deploy a scalable EMEA SaaS onboarding and adoption model. I help connect Sales, Customer Success, Onboarding, and Support around the customer lifecycle.

Before that, I created Cyncly’s 17-person Customer Success organization across 17 countries. I deployed the Winner Flex onboarding journey, supported the Fusion-to-Winner Flex migration, and introduced structured churn-reduction programs.

As Vice-President Compusoft Group, I coordinated multi-country operations, standardized processes, and deployed Salesforce across the group. I was also a strategic partner to executive leadership during the merger of Compusoft and 2020 Technologies that created Cyncly.

Earlier, I directed strategy and operations at MVS, securing €1 million in innovation funding, and led commercial growth at Micro Video Soft. I’m most effective in organizations of 50 to 300 people, where an Operations Director can influence the full scope of operations.

Experience

Work history, roles, and key accomplishments

Current

Training and Onboarding Manager EMEA South.

Current

Cyncly

Apr 2024 - Present (2 years 7 months)

Management d'une équipe de 11 personnes sur 4 pays (France, Espagne, Portugal, Italie).
Conception et déploiement d'un modèle d'onboarding et d'adoption SaaS scalable à l'échelle EMEA
(présentiel, eLearning, certification). Contribution à la stratégie de rétention client et de réduction
du churn dans un groupe passé de 300 à 2 700 collaborateurs. Alignement opérationnel entre Sales,
Customer Succe

Head of Customer Success

Cyncly

Jan 2021 - Apr 2024 (3 years 3 months)

Création et direction from scratch d'une organisation Customer Success de 17 collaborateurs sur 17 pays.
Déploiement du parcours d'onboarding Winner Flex à l'échelle EMEA. Pilotage du programme de migration
de Fusion vers Winner Flex. Mise en place des programmes structurés de réduction du churn.

Vice-President Compusoft Group

Compusoft Group

Jul 2018 - Dec 2020 (2 years 5 months)

Pilotage des opérations multi-pays et coordination des filiales. Création de l'organisation Customer
Success EMEA. Standardisation des processus à l'échelle internationale. Déploiement Salesforce
groupe. Partenaire stratégique de la direction exécutive dans le cadre de la fusion Compusoft / 2020
Technologies → création du groupe Cyncly.

Secretary General

MVS

Jan 2006 - Dec 2017 (11 years 11 months)

Direction de la stratégie et des opérations d'un éditeur de logiciels de 49 personnes.
1 M€ de financement obtenu pour l'innovation (Prix Anvar · Certification EUREKA).