Jean-Claude Batt

Delivered private online English lessons to adult and young learners across Asia, managing scheduling, materials, and independent student progress tracking alongside full-time employment.

Served as the operational hub between C-suite leadership and internal teams while managing the end-to-end staffing cycle across 50+ US law firm client accounts. Rebuilt and coached the client success function from KPI deficit to consistent over-target performance within five months, supporting 80–120+ placed staff across multiple countries.

Built operational infrastructure from scratch for a new distribution contract, creating SOPs, KPI dashboards, reporting templates, and compliance documentation for a 170+ contracted workforce. Delivered KPI-compliant operations within four months, reaching up to 500,000 units distributed daily while managing day-to-day deployment and client escalation resolution.

Led national operations oversight for 3,500+ contracted staff across all Raptosec client sites, managing site managers and maintaining operational accountability. Standardised SOPs and operational frameworks across national contracts and supported C-suite client engagement, budget planning, and performance/cost control through structured reporting.

Managed all daily site operations for 600+ contracted staff, including workforce deployment, HR administration, client liaison, compliance, and payroll oversight. Established a structured vacancy fill process and progressed from Site Manager to Business Operations Manager with national oversight responsibility within nine months.

Taught across multiple age groups and proficiency levels while coordinating grade-level academic planning, timetabling, assessments, and student progress reporting. Recruited, onboarded, and coached incoming international educators, contributing to student retention increasing from 50% to 98% and tripling student intake during tenure.

Managed membership sales and ongoing customer relationships, including renewals and in-store consultations to support retention and repeat business.

Managed national inventory of 5,000+ fleet tracking units across South African provinces, maintaining stock control, audit readiness, and traceability. Promoted within eight months from Refurbish Technician to Stores Manager.

Managed day-to-day store operations including staff scheduling, stock control, cash management, and customer account management.

Studying towards a Bachelor of Arts in Psychology and Criminology at UNISA (in progress, estimated completion 2028).

Completed a Higher Certificate in Records and Archive Management at UNISA (year provided: 2022).

Completed a TEFL/TESOL certificate (170 hours), including Business English and Young Learners.

Completed the National Senior Certificate (Matric) at Willow Ridge High School / Plumstead High School (year provided: 2014).