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JD Dorsey Dorsey

@jddorseydorsey

System Administrator for Access Control & Security at Brivo, who improved system efficiency by 30% through collaboration with IT and security teams.

United States

Message

What I'm looking for

I'm eager to apply my system administration expertise to help ensure robust security infrastructure and seamless access control in a dynamic workplace.

At Brivo, I tailored troubleshooting for security and badging systems and documented customer issues in Salesforce. I also managed badge system configurations to keep badge issuance and access control modifications running without downtime.

I collaborated with IT and security departments to improve operations, achieving a 30% increase in system efficiency. I also developed employee training protocols focused on security operations and best practices.

Earlier at Brivo, I monitored security systems as a NOC Technician and deployed automated monitoring tools for preemptive threat detection. At TARGET, I supported the integration of an in-store surveillance system, and at RADIOS HACK I maintained an electronic article surveillance system.

Experience

Work history, roles, and key accomplishments

System Administrator for Access Control & Security

Brivo

Nov 2018 - Sep 2026 (7 years 10 months)

Tailored troubleshooting techniques for security and badging systems, recording all actions in Salesforce with detailed documentation. Mastered sophisticated security software, maintaining a 100% satisfaction rate, and pioneered new employee training protocols.

Security Systems Troubleshooting Salesforce Badge Systems System Administration Training IT Collaboration

NOC Technician

Brivo

Nov 2017 - Jan 2018 (2 months)

Monitored a network of over 700+ security systems, identifying anomalies and preventing potential security breaches. Fast-tracked critical events to System Administrators, reducing average resolution time by 25%.

Network Monitoring Security Systems Incident Response Automation Threat Detection