Open to opportunities

Isiah Hoyt

@isiahhoyt

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Dedicated access control specialist with extensive customer service experience.

United States

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What I'm looking for

I seek a role that values customer service and offers opportunities for professional growth in security operations.

I am an experienced access control and badge management specialist with over a decade of expertise in security operations and customer service. My journey began in New York, where I honed my skills in managing access control systems for large organizations, ensuring seamless operations and compliance. At Allied Universal, I successfully managed access permissions for over 100,000 users, demonstrating my ability to handle complex security needs with precision.

Throughout my career, I have consistently delivered high-quality customer service, assisting employees and contractors with badge creation and troubleshooting technical issues. My role as a liaison between technical teams and staff has allowed me to resolve access concerns efficiently, enhancing overall security operations. I take pride in my ability to train personnel and lead onboarding processes, ensuring that all team members are equipped with the knowledge to maintain security standards.

Experience

Work history, roles, and key accomplishments

Access Control & Badging Specialist

Allied Universal

Jan 2023 - Present (2 years 6 months)

Delivered high-quality customer service by assisting employees and contractors with badge creation, access issues, and software-related support. Managed access permissions for over 100,000 users across multiple locations, ensuring correct access levels and prompt issue resolution.

Alert Enterprise Access Control Customer Service Technical Support Troubleshooting Compliance Auditing Reporting Onboarding

ID Badging Access Manager/Security Operations Manager

Allied Universal

Jan 2014 - Present (11 years 6 months)

Provided front-line customer and tech support for employees needing ID badge access, working closely with IT teams to troubleshoot software and system errors. Created and managed ID badges and access control for 10,000+ employees across multiple national locations.

Lenel Access Control ID Badging Customer Support Technical Support Training Reporting Compliance

Security Officer

Cathedral Church of St. John the Divine

Jan 2013 - Present (12 years 6 months)

Delivered responsive guest service during high-attendance events, managing large crowds and ensuring safety protocols. Monitored access points and responded to guest or resident needs with calm professionalism.

Guest Service

General Operation Manager

Carrot Top Pastries

Jan 2009 - Present (16 years 6 months)

Provided excellent customer service, resolving complaints and managing challenging customers with empathy and professionalism. Supervised and trained front-of-house staff on customer service, health, and safety standards.

Customer Service Staff Supervision Training Financial Reporting Inventory Management Operations Management

Personal Trainer/Lifeguard

Crunch Gym

Jan 2008 - Present (17 years 6 months)

Supported clients with personalized fitness programs and responded to safety concerns with quick, professional intervention. Ensured client safety and provided effective fitness guidance.

Personal Training Lifeguarding Safety Intervention CPR