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IH@isiahhoyt
Dedicated access control specialist with extensive customer service experience.
United StatesI am an experienced access control and badge management specialist with over a decade of expertise in security operations and customer service. My journey began in New York, where I honed my skills in managing access control systems for large organizations, ensuring seamless operations and compliance. At Allied Universal, I successfully managed access permissions for over 100,000 users, demonstrating my ability to handle complex security needs with precision.
Throughout my career, I have consistently delivered high-quality customer service, assisting employees and contractors with badge creation and troubleshooting technical issues. My role as a liaison between technical teams and staff has allowed me to resolve access concerns efficiently, enhancing overall security operations. I take pride in my ability to train personnel and lead onboarding processes, ensuring that all team members are equipped with the knowledge to maintain security standards.
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Work history, roles, and key accomplishments
Allied Universal
Jan 2023 - Present (2 years 10 months)
Delivered high-quality customer service by assisting employees and contractors with badge creation, access issues, and software-related support. Managed access permissions for over 100,000 users across multiple locations, ensuring correct access levels and prompt issue resolution.
Allied Universal
Jan 2014 - Present (11 years 10 months)
Provided front-line customer and tech support for employees needing ID badge access, working closely with IT teams to troubleshoot software and system errors. Created and managed ID badges and access control for 10,000+ employees across multiple national locations.
Cathedral Church of St. John the Divine
Jan 2013 - Present (12 years 10 months)
Delivered responsive guest service during high-attendance events, managing large crowds and ensuring safety protocols. Monitored access points and responded to guest or resident needs with calm professionalism.
Carrot Top Pastries
Jan 2009 - Present (16 years 10 months)
Provided excellent customer service, resolving complaints and managing challenging customers with empathy and professionalism. Supervised and trained front-of-house staff on customer service, health, and safety standards.
Crunch Gym
Jan 2008 - Present (17 years 10 months)
Supported clients with personalized fitness programs and responded to safety concerns with quick, professional intervention. Ensured client safety and provided effective fitness guidance.
Degrees, certifications, and relevant coursework
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