J C R

JR

Open to opportunities

J C R

@jcr

IT Support Specialist focused on technical support and incident resolution for Microsoft environments.

What I'm looking for

I’m looking for a role where I can own incident resolution and technical support in a Microsoft environment, improve migrations and user outcomes, and collaborate with business teams. I’m fully available to travel and open to continuous learning.

I’m a technical support and incident resolution specialist for businesses, with over eight years of experience in the sector. I’ve supported teams across companies including Airbnb and Booking.com, as well as Apple and more recently Microsoft.

In my most recent role, I worked as an Enterprise Technical Support Engineer handling Windows 11 Pro support, Microsoft Copilot 365, and migrations. I focus on troubleshooting efficiently, resolving incidents, and helping users move forward with reliable outcomes.

Before that, I supported hosts and guests at Airbnb, addressing CRM and reservation issues. At Booking.com, I provided technical support for businesses, working on CRM, online bookings, and payments.

Alongside IT support, I’m training for the Professional Certificate in Vocational Training (FP) for levels A, B, and C in Spain (CAPTIOMA GALICIA, S.L.), covering both face-to-face and distance learning. I’m fully available to travel and enjoy collaborating with teams to solve problems and improve processes.

Experience

Work history, roles, and key accomplishments

MI

Enterprise Technical Support Engineer

Jan 2024 - Jan 2025 (1 year)

Provided enterprise technical support for Windows 11 Pro, Microsoft Copilot 365, and migration-related issues. Handled troubleshooting and support activities for business environments.

Windows 11 PRO Microsoft Copilot Microsoft 365 Technical Support Incident resolution Troubleshooting Migration Customer Support

ES

Logistics Work Placement

Eurotransportes J Blanco, S.L.

Jan 2024 - Jan 2025 (1 year)

Completed work placements supporting logistics and road transport operations across the European Union. Gained hands-on exposure to EU transportation workflows.

Logistics European Union Operations Operational Support

AI

Technical Support Engineer

Jan 2021 - Jan 2022 (1 year)

Provided technical support for hosts and guests, focusing on CRM and reservation-related issues. Investigated and resolved incidents affecting account and booking functionality.

Technical Support CRM Reservation Issues Incident resolution Hosting Troubleshooting Customer Service

BO

Technical Support Engineer

Booking.com

Jan 2019 - Jan 2021 (2 years)

Provided technical support to business customers for CRM, online booking, and payments issues. Diagnosed problems and supported resolution of platform-related incidents.

Technical Support CRM Incident resolution Troubleshooting Business Support Customer Service

Education

Degrees, certifications, and relevant coursework

CO

CAPTIOMA GALICIA, S.L. - OURENSE

Qualification for teaching levels A, B and C (SSCE0110), Vocational Teaching (SSCE0110)

2025 -

Qualification for teaching levels A, B and C of the Spanish Vocational Training system (SSCE0110) through face-to-face and distance learning. Currently completing this training.

CO

Coursera

Microsoft IT Support Specialist, IT Support

2024 - 2026

Microsoft IT Support Specialist program on Coursera, completed over 2024 to 2026.

PO

POSTAL ACADEMY GROUP - OURENSE

Professional Certificate in International Marketing and Sales, International Marketing and Sales

2023 - 2024

Professional Certificate in International Marketing and Sales, completed from 2023 to 2024.

Tech stack

Software and tools used professionally

Gmail

Windows

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