At Innovation, Science and Economic Development Canada (ISED), I delivered remote and onsite technical support and resolved hardware, software, VPN, and Wi-Fi issues. I also managed user accounts through Active Directory and configured computers, network drives, and printers.
Previously, I supported government clients at Donna Cona Agency and Accenture, troubleshooting user and system issues and managing access through Active Directory. At Modis, I diagnosed hardware and software faults, supported application rollouts, and trained new employees on support processes.
