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Jayson CruzJC
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Jayson Cruz

@jaysoncruz1

Implementation Specialist supporting real estate teams with client account setup, system audits, and organized workflows.

Philippines
Message

At The Shawn Lepp Group, I coordinated listings, prepared weekly market reports and CMAs, and supported social media posting using Canva and Follow Up Boss.

As an Implementation Specialist, I set up client accounts, uploaded documents, audited systems, and updated tasks. I also supported real estate teams with email and social media outreach, appointment setting, calendar management, trackers, and CRM work as a Virtual Assistant.

Earlier, I worked in customer service and tech support team leader roles at CFS Global, VXI (Comcast), and SPI Global (18F). My experience also includes back-office support at TaskUs and social media scheduling and business processes for Kasama.ca and Aches Away Toronto.

Experience

Work history, roles, and key accomplishments

VX

Team Leader, Tech Support

VXI

Nov 2017 - May 2020 (2 years 6 months)

Managed reports and Prism sanctions, QA call listening, NPS meetings, huddles, and coaching.

Education

Degrees, certifications, and relevant coursework

Polytechnic University of the Philippines logoPP

Polytechnic University of the Philippines

Bachelor of Science, Business Administration

2010 - 2014

Pursued a Bachelor of Science in Business Administration with a major in Human Resource Development Management from 2010 to 2014.

VS

Valenzuela National High School

High School Diploma, High School

2006 - 2010

Completed secondary education at Valenzuela National High School from 2006 to 2010.

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