Open to opportunities

Jay Smith

@jaysmith

I resolve technical support cases for healthcare equipment, coordinating troubleshooting, escalations, and field service.

United States

Message

What I'm looking for

I'm seeking remote technical support, product support, or support engineering opportunities where I can own complex cases, troubleshoot healthcare technology, coordinate escalations, and deliver reliable customer outcomes.

At Solugenix, I provide remote technical support for commercial medical sterilization equipment used by healthcare facilities across the United States and Canada. I own cases from intake through resolution, guide structured troubleshooting, create work orders, and coordinate with Field Engineers to restore equipment to service.

I manage cases in Salesforce Lightning and maintain technical documentation in Microsoft SharePoint while supporting after-hours emergency requests with Field Engineers, Regional Service Directors, and Account Managers. I was named Top Agent of the Year for analytical problem-solving, productivity, quality, and customer support performance; previously, I managed high-volume healthcare documentation and medical-record retrieval requests at Ontellus.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Specialist

Current

Solugenix

Mar 2022 - Present (4 years 6 months)

Provide remote technical support for commercial medical sterilization equipment, managing cases from intake through resolution and coordinating with Field Engineers. Recognized as Top Agent of the Year for outstanding performance.

Salesforce Lightning Technical Troubleshooting Case Management Escalation Management Microsoft Teams Microsoft Office Windows Five9