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Jayprakash Singh

@jayprakashsingh1

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Campaign Analyst with a strong background in management and operations.

India

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What I'm looking for

I seek a dynamic role in a collaborative environment that fosters growth and innovation.

I am a dedicated Campaign Analyst with a proven track record in executing successful marketing campaigns and managing stakeholder communications. My experience at Epsilon India has honed my skills in campaign reporting and process optimization, where I introduced innovative tools that enhanced team efficiency and accuracy. I take pride in my ability to train new joiners, ensuring they are well-equipped to contribute to our goals.

Prior to my current role, I excelled as a Transportation Specialist at Amazon, where I was recognized as the best employee for resolving over 1000 cases monthly. My commitment to customer satisfaction and operational excellence earned me a 4.6-star client feedback rating. I have also demonstrated leadership capabilities through my involvement in various extracurricular activities, including founding a café during my studies and securing sponsorships for college events.

Experience

Work history, roles, and key accomplishments

Current

Campaign Analyst

Current

Epsilon India

May 2022 - Present (3 years 1 month)

As a Campaign Analyst, I took complete ownership in creating and executing campaigns and deliverables, maintaining SLAs, managing stakeholder communication, and campaign reporting. I was appreciated for delivering error-free efficient work and trained over 10 new joiners on account processes.

Campaign Management Data Analysis HTML SQL Process Improvement Training Development Quality Assurance Client Management Reporting

Relay Operations Center (ROC), Transportation Specialist

Amazon, India

Aug 2021 - Feb 2022 (6 months)

As a Transportation Specialist, I resolved over 1000 cases within a month and received a Badge of Excellence for completing the training certification exam on process fundamentals. I resolved potential issues impacting customer experience and business continuity across Inbound and Outbound operations.

Logistics Operations Management Customer Service Problem Solving Process Improvement Data Analysis Training Quality Assurance Client Relations

Education

Degrees, certifications, and relevant coursework

International Management Institute, Bhubaneswar

PGD in Management, Management

Grade: 61%

Activities and societies: Sports Club Coordinator, Founder Central Park Café, Secured 2nd position in Boot camp by Startup Odisha in 2019, Received an PPO from Dabur India

Secured 50k sponsorship for the annual college sports fest called JAZBA. Was the single point of contact for end-to-end execution of the whole fest, responsible for promotion and sponsorship. Founded Central Park Café, generating a cumulative revenue of 2 lakhs.

Birla Global University (BGU), Bhubaneswar

B.B.A. (H), Business Administration

Grade: 80.5% | Top 5%

Activities and societies: Class representative, Member of marketing club

Served as the class representative for three years, addressing student concerns and ensuring updates on syllabus and notes. Organized marketing events as a member of the marketing club, with approximately 100 students participating.