JMJaymien Mithalicop
@jaymienmithalicop
Customer Success Manager with 4 years BPO experience in telematics and healthcare support.
PhilippinesWhat I'm looking for
I am a dynamic Customer Success Manager with four years of experience across BPO and telecommunications environments, focused on driving product adoption and resolving complex escalations. I have managed end-to-end customer lifecycles for telematics/GPS solutions and supported healthcare and telecom accounts with HIPAA-compliant, customer-focused service.
My strengths include client relationship management, Tier 3 escalations, number-porting coordination, and data-driven documentation to improve service delivery. I consistently deliver timely resolutions, coordinate with external carriers and enterprise clients, and aim to enhance customer satisfaction and retention.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
Accenture – Verizon Connect
Sep 2023 - Present (2 years 4 months)
Manages end-to-end customer lifecycle and drives adoption of telematics/GPS solutions, resolving platform and fleet-management issues for enterprise clients to improve service delivery.
Customer Service Representative
Concentrix - UnitedHealth Care Group
Nov 2022 - May 2023 (6 months)
Assisted members with healthcare benefits, claims processing, and coverage verification while ensuring HIPAA-compliant communications and handling sensitive medical inquiries.
Customer Service Representative
Concentrix - T-Mobile (IQOR)
Jul 2022 - Oct 2022 (3 months)
Provided account support for billing, plans, and device troubleshooting, improving customer satisfaction through fast, accurate resolutions and retention-focused interactions.
Customer Service Representative
Startek - T-Mobile
Apr 2021 - May 2022 (1 year 1 month)
Specialized in number porting and Tier 3 transfer escalations, coordinating with external carriers to resolve porting delays and system errors.
Education
Degrees, certifications, and relevant coursework
Mindanao State University - Main Campus
Bachelor of Arts, History
2016 - 2020
Completed a Bachelor of Arts in History at Mindanao State University - Main Campus from June 2016 to January 2020.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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