Jay McCoy

I’m a Records Specialist III who serves as a knowledgeable main point of contact for the Records Office, directing inquiries to the right staff and ensuring questions are handled accurately and efficiently. I manage the Records email inbox using strong written communication, customer service strategies, and campus knowledge.

I continuously review Records Office processes to find opportunities to become more efficient and/or more transparent with other departments. I also receive and process sensitive documents across Admissions, Records, Financial Aid, and Academic Affairs, while staying focused on reliability and compliance.

Before my current role, I worked as an Enrollment Specialist, maintaining comprehensive knowledge of college admission requirements, policies, and procedures. I promoted the college’s brand and image while working with prospective students and parents, and I supported multiple student touchpoints as a liaison for Records, Financial Aid, and Academic Advising.

Earlier, I led store operations as a Store Manager, Director of Training, and Technician, structuring business operations across multiple locations and managing inventory, cash, and staffing levels. I hired, trained, and developed diverse teams and performed preventive and responsive maintenance on industry hardware—experience that strengthens how I approach process, people, and performance.