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Jay Koontz

@jaykoontz

Operations and people management leader with 10+ years driving efficient, people-first teams across HR and high-volume operations.

United States

Message

What I'm looking for

Seeking a remote Operations Manager or HR/People Operations role where I can drive organizational efficiency and employee experience, applying workforce planning, compliance, and process improvement to help teams perform and grow.

I’m an operations and people management professional with 10+ years leading high-volume teams, managing multi-million dollar budgets, and building efficient, people-first organizations. I’m known for workforce planning, onboarding/offboarding, compliance, and process improvement across restaurant, stadium, and corporate environments.

In my current role, I direct daily operations in a high-volume restaurant with 30+ employees, leading full-cycle recruiting, onboarding, performance reviews, and offboarding. I’ve driven measurable results like 8% year-over-year sales growth, implemented inventory control systems that reduce waste via P&L analysis, and maintained strong customer experience outcomes while handling HR administrative needs including payroll coordination and compliance documentation.

Experience

Work history, roles, and key accomplishments

Current

General Manager

Current

Harriet's Hamburgers

Oct 2022 - Present (3 years 7 months)

Directed daily operations for a high-volume restaurant with 30+ employees, managing scheduling, labor, and end-to-end HR processes including hiring, onboarding, performance reviews, and offboarding. Drove 8% year-over-year sales growth and maintained 4.8+ star ratings by improving inventory control, customer experience programs, and P&L-driven cost efficiency.

Operations Management Workforce Planning HR Compliance Onboarding P&L management Inventory Control

Concessions Manager

Levy Restaurants

Oct 2021 - Sep 2022 (11 months)

Oversaw multi-million dollar concessions operations for Carolina Panthers (NFL) and Charlotte FC (MLS), leading full operational and people workflows for large event days. Implemented digital menu systems and optimized mobile ordering to improve guest experience and throughput, while managing pricing structures and inventory data integrity to reduce shrinkage.

Event Operations Team Leadership Seasonal Hiring & Onboarding Digital Menus Pricing Strategy Data Integrity Guest Experience Improvement

Concessions Area Supervisor

Levy Restaurants

Mar 2020 - Oct 2021 (1 year 7 months)

Supervised operations across 10+ concession stands, ensuring consistent health, safety, and compliance standards. Supported recruiting and seasonal HR documentation, and maintained accurate monthly inventory processes across all stands.

Multi Stand Operations Team Supervision HR Documentation Inventory Management

Concessions Stand Supervisor

Levy Restaurants

Jun 2019 - Oct 2021 (2 years 4 months)

Managed inventory and customer service operations across multiple high-traffic concession stands. Trained and mentored staff to improve service standards and reduce onboarding time through structured training programs.

Inventory Management Customer Service Staff Training Onboarding Service standards Compliance Support

Auto Claims Adjuster

Travelers Insurance

Jan 2017 - Jan 2019 (2 years)

Managed multi-line auto claims with a focus on fraud detection, data accuracy, and customer resolution in a compliance-driven environment. Maintained strong documentation and attention to detail to support accurate claim outcomes.

Fraud Detection Customer Solutions & Compliance Multi Line Claims Case Documentation Attention To Detail

Account Rep & Management Trainee

Enterprise Holdings

Jan 2015 - Jan 2017 (2 years)

Managed client relationships and streamlined rental service operations to improve sales and customer satisfaction. Developed external business relationships through an operations-focused management trainee track.

Client Relationship Management Rental Operations Sales Enablement Business Development Customer Satisfaction Service Operations Account Management

Office, Marketing & Concessions

Chartwells Higher Education

Aug 2013 - Mar 2015 (1 year 7 months)

Managed a $2M dining and catering operation, handling accounts receivable, accounts payable, daily sales reporting, and data entry for financial records. Oversaw HR administrative functions and led marketing and social media strategy to drive student engagement, including website content and campaign execution.

Accounts Receivable Accounts Payable Sales Reporting Data Entry Payroll Support Marketing Strategy