Anish Sharma
@anishsharma3
I’m a senior knowledge management process associate improving accuracy, access, and training.
ZimbabweWhat I'm looking for
I’m a Senior Process Associate (Knowledge Management) who implemented and maintained a comprehensive Knowledge Management system to keep intellectual assets accurate, effective, and accessible. I developed and enforced a standardized format for knowledge articles, and I built an expiry process to ensure content stays up to date for reliable use.
Alongside cross-functional collaboration, I run workshops and training sessions to strengthen a knowledge-sharing culture and improve how teams use KM tools. I also maintain an internal knowledge base to streamline onboarding and reduce training time, use feedback loops for clients to validate usefulness, and drive continuous process improvement while partnering to identify knowledge gaps and implement best practices for content curation and retention.
Experience
Work history, roles, and key accomplishments
Quality Specialist 1 (Team Lead)
Amazon
Jun 2019 - Jan 2024 (4 years 7 months)
Led a team of 30 in LMAQ to achieve departmental and organizational goals, providing coaching, mentorship, and training for 300+ employees. Managed team performance using KPIs, performed evaluations, improved efficiency and productivity, resolved conflicts, and reported results through presentations and performance reports.
Senior Process Associate (KM)
Sun Life Financial
May 2024 - Present (2 years 2 months)
Implemented and maintained a Knowledge Management system, including standardized knowledge article formats and an expiry process to keep content accurate and up to date. Conducted workshops and trainings, maintained an internal knowledge base for onboarding, and worked with cross-functional teams to identify knowledge gaps and improve curation and retention through feedback loops and continuous pr
Education
Degrees, certifications, and relevant coursework
Lovely Professional University
Integrated BTech (Mechanical) / MBA, Mechanical Engineering; Operations and Marketing
2017 - 2019
Completed an integrated BTech (Mechanical) with an MBA track in Operations and Marketing at Lovely Professional University from 2017 to 2019.
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
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