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Abdulhakeem Jibril

@abdulhakeemjibril

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Technical Writer specializing in clear, accessible documentation.

Zimbabwe

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What I'm looking for

I am looking for a role that values clear communication and collaboration, where I can contribute to impactful documentation and grow my skills in data analysis and technical writing.

I am a Technical Writer with a proven track record of simplifying complex technical concepts into clear and accessible documentation tailored for developer audiences. My expertise lies in establishing and governing information architectures, content standards, and Docs as Code workflows. I am passionate about empowering contributors across engineering, product, and customer experience teams to deliver high-quality documentation.

In my current role as a Senior Technical Writer at Launch Legends / Autheo, I lead developer documentation efforts for the Autheo Layer-1 blockchain, where I cover core architecture, APIs, SDKs, smart contracts, and CLI tools. My work includes authoring comprehensive API and SDK reference guides and co-authoring the technical knowledge base, ensuring clarity and consistency in documentation standards and structure.

Previously, I worked as a Technical Writer at Safer Road Rescue, where I created documentation that significantly reduced average resolution time for payment issues. My experience as a Data Analyst at Insurance Supermarket Inc. further honed my skills in data accuracy and integrity, which I leverage to enhance the documentation process.

Experience

Work history, roles, and key accomplishments

Current

Senior Technical Writer

Current

Launch Legends / Autheo

Feb 2025 - Present (5 months)

Led developer documentation efforts for the Autheo Layer-1 blockchain, covering core architecture, APIs, SDKs, smart contracts, and CLI tools. Authored comprehensive API and SDK reference guides, and developer tutorials. Co-authored Autheo’s technical knowledge base, clearly articulating the platform’s architecture, features, and use cases for investors and technical audiences.

API Documentation SDK Blockchain Smart Contracts CLI Technical Writing Docusaurus Git Github Markdown

Technical Writer

Safer Road Rescue

Oct 2023 - Dec 2024 (1 year 2 months)

Created documentation for payment issue troubleshooting, CRM workflows, and process escalation paths, reducing average resolution time by ~15%. Led documentation onboarding for new support staff, including CRM training materials and troubleshooting manuals. Collaborated with technical support and product teams to identify recurring issues and create clear, reusable help content.

Technical Writing CRM Troubleshooting Content Management Process Improvement Customer Support

Data Analyst

Insurance Supermarket Inc.

Apr 2022 - Oct 2023 (1 year 6 months)

Maintained organized client interaction and follow-up logs using spreadsheets and CRM. Verified customer information across multiple sources to ensure data accuracy. Processed 50+ client records daily in CRM systems with 95% accuracy.

Data Analysis CRM Data Entry Spreadsheets Data Integrity Client Management Microsoft Excel

Education

Degrees, certifications, and relevant coursework

Coursera

Professional Certificate, Data Analytics

Completed comprehensive training in data analysis, including SQL, R, and data visualization using Tableau. Gained expertise in interpreting and presenting data insights.

Coursera

Certificate, Business Intelligence

Received training in data visualization, reporting, dashboard creation, and ETL processes. Developed skills in transforming raw data into actionable business intelligence.

Abutech Computer Training Academy

Certificate, Cybersecurity & Penetration Testing

Completed a one-year program focused on Python, data security, privacy, and cybersecurity best practices. Acquired foundational knowledge in penetration testing and digital security.