Open to opportunities

Justin Isla

@justinisla

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Software engineer with a strong interest in technical writing.

Zimbabwe

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What I'm looking for

I am looking for a role that allows me to utilize my technical skills and communication abilities, ideally in a collaborative environment that values clear documentation and knowledge sharing.

I am a software engineer with a strong interest in technical writing, dedicated to translating complex processes into clear, accessible language. My experience spans creating internal documentation and knowledge-sharing resources, collaborating across teams to enhance understanding and adoption of software solutions. I am eager to leverage my technical expertise and communication skills in a technical writing role.

Throughout my career, I have held positions as a Senior Software Engineer at Capital One and AT&T Cybersecurity, where I developed detailed documentation for REST APIs and business rules, and led knowledge-sharing presentations. My ability to collaborate with stakeholders has been instrumental in supporting product releases and ensuring clarity around business logic and workflows. I thrive in Agile environments, utilizing Scrum practices and CI/CD pipelines to deliver high-quality software solutions.

Experience

Work history, roles, and key accomplishments

Senior Software Engineer

Capital One

Jan 2025 - Present (5 months)

Created detailed documentation for REST APIs and business rules powering the automated credit limit increase process. Collaborated with stakeholders to support the release of an automatic credit limit increase decisioning engine, ensuring clarity around business logic and workflows. Planned and documented new product features, refining Jira user stories to define scope and align development effort

REST APIs Jira Agile Scrum Git Technical Documentation Automated Testing

Senior Software Engineer

AT&T Cybersecurity (LevelBlue)

Jul 2020 - Present (4 years 11 months)

Wrote internal documentation using Confluence and Lucidchart to outline development environment setup and illustrate system architecture. Led knowledge sharing presentations with stakeholders and training teams to explain new threat hunting features for the USM Anywhere SaaS cybersecurity solution. Authored troubleshooting guides and incident response documentation to support the resolution of pro

Confluence Lucidchart SaaS Cybersecurity Troubleshooting Incident Response Mentoring Technical Documentation Systems Architecture

Software Engineer Intern

AT&T

Jun 2019 - Present (6 years)

Prepared and delivered business presentations showcasing a new emergency preparedness application for AT&T employees. Developed automated C# test suites for a cybersecurity quote-to-cash application to ensure functionality of critical backend components.

C++Test Automation Cybersecurity Presentation Application Development Backend Development Quality Assurance

Education

Degrees, certifications, and relevant coursework

University of Illinois at Urbana-Champaign

Bachelor of Science, Computer Science

Studied computer science at the University of Illinois at Urbana-Champaign, focusing on core principles and applications. Gained foundational knowledge relevant to software engineering and technical communication.