Open to opportunities

Jay Alvarez

@jayalvarez

I convert high-volume customer interactions into revenue through consultative selling, upselling, and lead qualification.

Philippines

Message

What I'm looking for

I'm looking for a sales or customer-facing role where I can use consultative selling, lead qualification, outbound calling, and CRM management to grow revenue and build strong client relationships.

I've driven revenue across FedEx, Dunia Investors, and T-Mobile by turning customer conversations into relevant sales opportunities. At T-Mobile, I achieved a 30% attachment rate, while at FedEx I reached a 22% attach rate through service and add-on recommendations.

I've managed real estate leads in Mojo Dialer, conducted high-volume cold and warm calling, and researched property values using Zillow and Redfin. I focus on building rapport, understanding customer needs, and keeping pipelines organized for effective follow-up.

Experience

Work history, roles, and key accomplishments

Sales Representative

FedEx

Jun 2024 - May 2025 (11 months)

Cross-sold FedEx services by assessing customer shipping patterns and proposing cost-effective alternatives, achieving a 22% attach rate. Consistently met monthly sales targets while maintaining high customer satisfaction scores.

Cross Selling Upselling Customer Service Sales Targets CRM

Education

Degrees, certifications, and relevant coursework

Polytechnic University of the Philippines

Bachelor of Arts, English Language Studies

2022 -

Grade: Magna Cum Laude

Pursuing a Bachelor of Arts in English Language Studies, graduating Magna Cum Laude, with coursework and research focused on language structure, language teaching, and literary competencies.