Toni Jone-King

Handled flood property and auto damage claims for residential and commercial properties. Inspected and documented damage, gathered evidence, and negotiated settlements within company guidelines and legal standards.

Provided business member services, verified member information and documents, and analyzed business requirements. Implemented various tools for claims processing and member management.

Evaluated and investigated property and auto damage claims, prepared detailed reports, and negotiated settlements. Managed a caseload of over 50 claims simultaneously.

Resolved security incidents and fraud cases, analyzed compliance-related incidents, and maintained accurate compliance records for audits and inspections.

Implemented technical solutions on Pega System, monitored network traffic for security breaches, and conducted regular security audits.

Reviewed and verified loan documents for military service members, ensured compliance with regulations, and managed reporting for the business unit.

Reviewed and verified loan files for compliance, managed incidents related to data breaches, and created reports for management.

Responsible for quality control of modification files, ensuring compliance with various guidelines, and conducting loan file examinations.

Handled flood property and auto damage claims for residential and commercial properties. Inspected and documented damage, gathered evidence, and negotiated settlements.

Provided business member services, verification of member information and documents. Experience in gathering, documenting and analyzing business requirements.

Resolved security incidents and fraud cases by implementing technical solutions. Analyzed AUS, the Pre-Funding QC, Post-Closing QC Appraisals, Reporting, QC Vendors and Third-Party.

Reviewed, analyzed and verified loan documents and service members qualification of all military active-duty service. Ensured accuracy, completeness and closing analysis review income and liabilities to determine debt.

Implemented technical solutions on Pega System and frameworks. Monitored network traffic and system logs to detect and respond to security breaches and suspicious activities.

Reviewed, analyzed and verified loan for QC, Post-Closing QC Appraisals, Reporting, QC Vendors and Third-Party Origination. Conducted Loan file examination and managed compliance-related incidents and investigations.

Responsible for Quality control of modification files, to support home retention efforts and manage company compliance risk. Analyzed transactions to ensure compliance with investor proprietary as well as HAMP, FHA, VA, USDA and GSE program modification guidelines.