At DRIM.ONE, I manage communication with external content creators by email, direct message, and WhatsApp Business, responding in under 24 hours. I record each contact in Zoho CRM and follow up through to closure.
I replaced a manual information-gathering process with a centralized Google Sheets database and improved response rates through systematic follow-up.
Previously, at Industrias Pugliese S.A., I advised customers and followed their cases through to closure, improving effectiveness by 20% with consultative service and consistent follow-up. At Personal Telecom, I entered and checked CRM information and trained customers and salespeople on products.
