Open to opportunities

Javier Font

@javierfont

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Data Analyst and Chemical Engineer with strong customer relationship skills.

Mexico

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What I'm looking for

I am looking for a role that fosters growth, collaboration, and innovation.

As a dedicated professional with a Bachelor's Degree in Chemical Engineering, I have transitioned into the fields of data analysis and web development. My experience as a Customer Relationship Manager at Licco ESD allowed me to hone my skills in onboarding, implementation guidance, and strategic planning. I pride myself on my ability to build and manage relationships effectively, ensuring customer satisfaction and loyalty.

Throughout my career, I have successfully implemented CRM and ERP systems, developed MERN applications, and automated administrative processes using tools like Google Sheets and JavaScript. My time as a Process Engineer at Sponge Technology Corporation further solidified my expertise in process analysis and optimization, where I designed enterprise architecture for large organizations and achieved significant sales in web applications.

With a strong foundation in both technical and customer service roles, I am passionate about leveraging my skills to drive business success and enhance user experiences. I am committed to continuous learning and growth in the ever-evolving tech landscape.

Experience

Work history, roles, and key accomplishments

Data Analyst/Web Developer

Licco ESD

Oct 2019 - Present (5 years 8 months)

Google Sheets JavaScript Excel Enterprise Architecture Data Analysis

IT Customer Service Representative

Aramark Service Desk

Jan 2015 - Present (10 years 5 months)

Provided first-level technical support and resolution for IT-related issues. Ensured efficient and timely problem-solving for users.

Technical Support Customer Service Help Desk

Research Analyst

Instituto Mexicano de la Propiedad Industrial

Jan 2014 - Present (11 years 5 months)

Analyzed patents related to the chemical and pharmaceutical fields. Conducted thorough research to support intellectual property initiatives.

Pharmaceutical Intellectual Property Data Analysis

Customer Service Analyst

GMAC Mortgage

Aug 2006 - Present (18 years 10 months)

Assisted U.S. customers with mortgage payments, financing, and tax-related inquiries. Provided comprehensive customer service and resolved complex issues.

Customer Service Financial Inquiries

Customer Relationship Manager

Licco ESD

Provided onboarding and implementation guidance to customers. Managed and built strong customer relationships, ensuring satisfaction and loyalty.

Customer Relationship Management Onboarding Implementation Strategic Planning

Process Engineer

Sponge Technology Corporation

Jan 2016 - Present (9 years 5 months)

Developed production process sequence diagrams and measured Key Performance Indicators (KPIs). Conducted root cause analysis and supervised personnel to optimize processes.

Process Optimization KPIs Root Cause Analysis Inventory Management Quality Control

Strategic Planning and New Business Intern

Grupo Idesa

Jan 2012 - Present (13 years 5 months)

Assisted with information gathering for potential new businesses, synthesis, and production. Conducted productivity analysis across different company departments and performed cost analysis.

Strategic Planning Business Development Market Research

Education

Degrees, certifications, and relevant coursework

Licco ESD

Data Analyst/Web Developer, Data Analysis/Web Development

Automated administrative processes using Google Sheets, Apps Script, JavaScript, and Excel. Applied Enterprise Architecture (TOGAF) principles for designing and diagramming business, data, and application layers. Generated reports, calculated KPIs, and performed data analysis. Implemented CRM/ERP systems. Developed MERN applications (MongoDB, Express.js, React, Node.js).

Universidad Iberoamericana

Bachelor's Degree, Chemical Engineering

Studied Chemical Engineering, gaining a strong foundation in chemical processes and principles. Completed a diploma in Accounting for Non-Accountants and obtained certifications from CodeAcademy.