Looking for a job

Esteban SP

@estebansp

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I’m an industrial engineer with a master’s in business administration and finance based in Mexico.

Mexico

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What I'm looking for

I’m looking for a great team to work with that will provide me with challenging problems to test my abilities. I tend to work better in an environment where there’s a clear role with responsibilities but I’m able to “figure it out” and look for answers on my own.

I have more than 5 years experience related to customer support and service with a couple of years in project management as well.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Specialist

Current

norelem

Aug 2019 - Present (5 years 11 months)

Product related assistance and demonstration for sales department and customers, feedback gathering and product recommendations. Product crossover of other brands. Data analysis regarding norelem website and product management in conjunction with headquarters in Germany.

Technical Support Customer Support Customer Service Project Management Support Engineering

Techincal Support Specialist

Honeywell

Sep 2018 - Jun 2019 (9 months)

Providing product-related assistance to customers based in the United States and Canada, including problem-solving and guidance.

Communication Skills Soft Skills Problem Solving Communication

Project manager

porcelanite-lamosa

Aug 2016 - Jul 2018 (1 year 11 months)

Lean manufacturing, project management and new product development.

Project Planning Special Projects Project Management

Education

Degrees, certifications, and relevant coursework

Universidad Tecmilenio del Sistema Tecnológico de Monterrey

Master’s Degree, Business Administration and Finance

2016 - 2017

Studied advanced concepts in business administration and finance, focusing on strategic management, financial analysis, and decision-making processes.