JP
Open to opportunities

jastine pelingen

@jastinepelingen

Eager Data Entry Specialist with exceptional customer service skills.

Philippines

What I'm looking for

I am looking for a role that values customer service and offers growth opportunities.

I am a dedicated Data Entry Specialist with a strong background in customer service and data management. My experience as a Loan Officer at 411 Business Loans has equipped me with the skills to help clients understand complex loan terms while ensuring accurate data entry and customer satisfaction. I thrive in fast-paced environments and am committed to delivering high-quality service.

Previously, I worked as a Chat Support representative at Quantumin Plus, where I honed my communication skills by addressing customer inquiries and resolving issues efficiently. My ability to listen actively and diffuse tense situations has been pivotal in building trust with clients. I am now eager to leverage my skills in a new role that allows me to contribute to a team focused on excellence in customer service and data management.

Experience

Work history, roles, and key accomplishments

QP

Chat Support

Quantumin Plus

Jan 2019 - Present (6 years 5 months)

Provided comprehensive chat and phone support, addressing customer inquiries and resolving issues, including social media complaints. Managed data entry, updated customer accounts, and processed refunds, replacements, and returns while building trust-based relationships.

NH

Cashier

Newtown Plaza Hotel

Jan 2010 - Present (15 years 5 months)

Greeted customers and provided information on policies and procedures while managing cash drawers and ensuring accurate money counts. Delivered excellent customer service to ensure customer satisfaction.

Education

Degrees, certifications, and relevant coursework

MI

Medline International Training Institute of Baguio Inc.

Caregiving, Caregiving

2024 - 2024

Completed training in caregiving techniques and practices. Studied patient care, safety protocols, and communication skills.

PU

Philippine Women’s University

Food and Beverage Services, Food and Beverage Services

2017 - 2019

Completed studies in food and beverage service operations. Gained knowledge in customer service, food safety, and hospitality management.

Tech stack

Software and tools used professionally

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jastine pelingen - Loan Officer Contact - 411 Business Loans | Himalayas