jastine pelingen
@jastinepelingen
Eager Data Entry Specialist with exceptional customer service skills.
PhilippinesWhat I'm looking for
I am a dedicated Data Entry Specialist with a strong background in customer service and data management. My experience as a Loan Officer at 411 Business Loans has equipped me with the skills to help clients understand complex loan terms while ensuring accurate data entry and customer satisfaction. I thrive in fast-paced environments and am committed to delivering high-quality service.
Previously, I worked as a Chat Support representative at Quantumin Plus, where I honed my communication skills by addressing customer inquiries and resolving issues efficiently. My ability to listen actively and diffuse tense situations has been pivotal in building trust with clients. I am now eager to leverage my skills in a new role that allows me to contribute to a team focused on excellence in customer service and data management.
Experience
Work history, roles, and key accomplishments
Loan Officer Contact
411 Business Loans
Dec 2023 - Present (1 year 6 months)
Assisted clients in understanding and negotiating loan terms, including fees, interest rates, collateral, and repayment schedules. Responsible for accurately inputting customer data and processing payments.
Chat Support
Quantumin Plus
Jan 2019 - Present (6 years 5 months)
Provided comprehensive chat and phone support, addressing customer inquiries and resolving issues, including social media complaints. Managed data entry, updated customer accounts, and processed refunds, replacements, and returns while building trust-based relationships.
Cashier
Newtown Plaza Hotel
Jan 2010 - Present (15 years 5 months)
Greeted customers and provided information on policies and procedures while managing cash drawers and ensuring accurate money counts. Delivered excellent customer service to ensure customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Medline International Training Institute of Baguio Inc.
Caregiving, Caregiving
2024 - 2024
Completed training in caregiving techniques and practices. Studied patient care, safety protocols, and communication skills.
Philippine Women’s University
Food and Beverage Services, Food and Beverage Services
2017 - 2019
Completed studies in food and beverage service operations. Gained knowledge in customer service, food safety, and hospitality management.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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