Open to opportunities

Jassen Valencia

@jassenvalencia

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Customer-focused support specialist and creative music producer driven by continuous improvement.

Philippines

Message

What I'm looking for

I seek a role combining customer/technical support with creative production responsibilities in a collaborative, growth-focused environment.

I am a detail-oriented customer support specialist and creative music producer who delivers timely, professional assistance and consistently seeks to improve processes and skills. I have hands-on experience troubleshooting technical issues, resolving account and billing inquiries, and documenting interactions to meet service-level agreements.

Alongside customer support, I write, arrange, and produce original music across multiple genres, and I have coordinated live events, open mic nights, and performances—handling logistics, schedules, and artist collaboration.

I bring strong multitasking, problem-solving, and team collaboration skills, combined with practical experience in video editing, graphic design, POS operations, and event coordination. I am motivated by growth, creativity, and delivering high-quality results.

Experience

Work history, roles, and key accomplishments

Music Producer / Songwriter

Independent

Wrote, arranged, and produced original songs across multiple genres and coordinated recordings and live performances with local and visiting musicians.

Music Production Mixing Collaboration Project Planning

Barista / Event Assistant

Bugtaw

Handled POS transactions and beverage preparation while supporting live music events, ensuring transaction accuracy, quality control, and smooth event operations.