Open to opportunities

Jassen Valencia

@jassenvalencia

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Customer-focused support specialist and creative music producer driven by continuous improvement.

Philippines

Message

What I'm looking for

I seek a role combining customer/technical support with creative production responsibilities in a collaborative, growth-focused environment.

I am a detail-oriented customer support specialist and creative music producer who delivers timely, professional assistance and consistently seeks to improve processes and skills. I have hands-on experience troubleshooting technical issues, resolving account and billing inquiries, and documenting interactions to meet service-level agreements.

Alongside customer support, I write, arrange, and produce original music across multiple genres, and I have coordinated live events, open mic nights, and performances—handling logistics, schedules, and artist collaboration.

I bring strong multitasking, problem-solving, and team collaboration skills, combined with practical experience in video editing, graphic design, POS operations, and event coordination. I am motivated by growth, creativity, and delivering high-quality results.

Experience

Work history, roles, and key accomplishments

Music Producer / Songwriter

Independent

Wrote, arranged, and produced original songs across multiple genres and coordinated recordings and live performances with local and visiting musicians.

Music Production Mixing Collaboration Project Planning

Barista / Event Assistant

Bugtaw

Handled POS transactions and beverage preparation while supporting live music events, ensuring transaction accuracy, quality control, and smooth event operations.

Cash Handling POS Customer Service Quality Control Event Coordination Teamwork Multitasking Attention To Detail