Gio Briones
@giobriones
I support customers, resolve platform and billing issues, and coordinate independent music projects and releases.
PhilippinesWhat I'm looking for
I've supported customers at ClickUp, handling account inquiries, payments, refunds, plan upgrades, troubleshooting, and workspace optimization.
I collaborate with cross-functional teams on complex technical issues, lead remote client training, document customer calls, and surface feedback to improve workflows.
Previously, I handled Google Ads billing concerns at Google Operations Center and supported Amazon customers and drivers with shipping, delivery, account, and concession-abuse cases.
Outside customer support, I co-manage Hollowtone Music and perform, write, arrange, record, and release music across several independent bands.
Experience
Work history, roles, and key accomplishments
Co-Manager
Hollowtone Music
Jan 2024 - Present (2 years 8 months)
Co-managed an independent music collective, supporting artist development, music releases, and promotional initiatives. Coordinated creative projects and release schedules.
Independent Musician & Recording Artist
Self Employed
Jan 2020 - Present (6 years 8 months)
Performed and collaborated across multiple active bands, writing, arranging, recording, and releasing original music on major streaming platforms. Coordinated rehearsals, live performances, and release planning.
Provided exceptional customer service for account-related inquiries, including payments, refunds, and troubleshooting. Collaborated with cross-functional teams, conducted remote training, and maintained client workspaces.
Handled Google Ads billing concerns and processes, routed requests to relevant teams, and ensured accurate and permanent resolutions. Collaborated with internal teams to resolve billing issues.
Provided support for consumers and drivers regarding parcel delivery concerns. Prevented abusive customer behaviors and handled account-related troubleshooting.
Education
Degrees, certifications, and relevant coursework
Garcia College of Technology
Senior High School Diploma, Science, Technology, Engineering, and Mathematics
2017 - 2019
Completed the Kto12 program with a STEM strand, focusing on Science, Technology, Engineering, and Mathematics.
Aklan National High School for Arts & Trades
Junior High School Diploma, Drafting
2013 - 2017
Completed junior high school and a vocational course in Drafting.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Job categories
Skills
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