Looking for a job

Jaspreet Singh

@jaspreetsingh17

I build the tools customers use: custom apps, integrations and AI automation. Customer Happiness Index platform, 50+ sites.

India

Message

What I'm looking for

Full-time Forward Deployed, AI Deployment, Implementation or Solutions Engineering role where building is the job: turning a customer's workflow into a working tool or integration and owning it through deploy and handover. Remote (evening-IST overlap with US/EU) or Delhi NCR. AI writes most of my code under my direction; I design, review, test and run it.

At GreyOrange, I designed and solely own nine internal systems, including a Customer Happiness Index platform used across 50+ global sites. I brought customer-happiness scoring from six codebases into one shared engine, so a feature ships to every site in one push.

I also built customer-site tools that cut Monthly Business Review preparation from hours to about five minutes, and keep the systems safe to change with automated checks, CI, versioned rollback, and runbooks. At Enphase Energy, I adapted live voice dictation with AI-generated notes for chat and rolled it out team-wide; I also resolved complex solar-system escalations across voice, chat, and email.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Manager II

Current

GreyOrange

Mar 2025 - Present (1 year 7 months)

Owns nine internal systems including a Customer Happiness Index platform across 50+ global sites. Cut Monthly Business Review prep from hours to five minutes with a one-click branded PowerPoint and built custom tools for customer sites.

AI assisted Development Claude Convex Salesforce Jira Confluence Grafana Slack ClickUp BigQuery CI CD GitHub Actions API Integration

Sr. Customer Support Engineer

Enphase Energy

Dec 2022 - Mar 2025 (2 years 3 months)

Ended after-call overtime for agents by pairing live voice-typing with an AI instruction that shaped dictation into the notes template. Resolved complex solar-system escalations within SLA across voice, chat and email.

Customer Support SLA Management Jira AI Tools Audio Typing Live Chat

Sr. Associate

NTT Data

Jul 2020 - Dec 2022 (2 years 5 months)

Resolved complex technical issues end to end through Jira and partnered with engineering on root-cause analysis, holding SLA.

Technical Support Jira Root Cause Analysis SLA Management

Technical Support Analyst

Accenture

Jan 2017 - Jan 2019 (2 years)

Built a Google Sites process hub adopted by the Business Excellence team and a clickable fintech-app prototype recognized by the client. Wrote the weekly newsletter for a 150+ person floor.

Google Sites Process Improvement Prototyping Communication Skills

Technical Support Engineer

Dell

May 2015 - May 2016 (1 year)

Provided technical support engineering services.

Education

Degrees, certifications, and relevant coursework

Google

Certificate, Artificial Intelligence

2026 - 2026

Completed Google's 2026 AI learning track, covering topics such as staying ahead of the AI curve, responsible AI use, prompt engineering, AI introduction, and productivity with AI tools.