At Sonetel, I built an AI chat widget using the OpenAI Responses API and RAG over company documentation. It calls internal APIs and n8n workflows during conversations, and about 60% of chats resolve without a human handoff.
I also deployed a Vapi voice agent for inbound calls and combined telephony, Salesforce, and chat data in an operations dashboard. I prototyped a Windows softphone in Rust with WebRTC and native SIP calls, which the support team adopted for customer calls after a demo to management.
Before my current role, I worked in production support and customer support at Sonetel and GlowTouch Technologies. I handled escalated telephony and API issues, built support automations, administered Salesforce, and supported teams with debugging and case resolution.
