Navjot Gulati
@navjotgulati
Prompt Engineer building generative AI content and productivity tools using ChatGPT and Claude AI.
IndiaWhat I'm looking for
I’m an MCA graduate with 10+ years of experience in customer support and computer education, actively transitioning into the AI field. I focus on prompt engineering and generative AI to create practical solutions for content, automation, and productivity.
In my current Customer Support role with an AI-enhanced chat process, I handle 100+ daily customer interactions and use ChatGPT to draft faster, more accurate responses. This has helped improve customer satisfaction while I maintain accurate records and contribute to process improvements through data-driven insights.
I independently built real-world AI-powered applications including a Health Assessment App, Smart Daily Planner, and Productivity Tracker using Claude AI and prompt engineering. I’m now seeking remote, full-time AI opportunities in prompt engineering, AI content creation, and AI tool integration.
Experience
Work history, roles, and key accomplishments
Customer Support Associate (AI)
Teleperformance Pvt. Limited
Jun 2023 - Present (3 years)
Handled 100+ daily customer interactions via chat for Flipkart, resolving orders, returns, refunds, and technical queries. Used ChatGPT to draft faster, more accurate responses and maintained data-driven records to support process improvements.
Energy Support Executive
Pozitive Energy
Mar 2022 - Jan 2023 (10 months)
Supported UK energy brokers with billing, contracts, meter readings, payment plans, and VAT declarations. Managed complex multi-department queries with high accuracy in a UK-regulated utility environment.
Process Associate - US Healthcare
Knack Global Pvt. Limited
Jan 2020 - Aug 2020 (7 months)
Conducted outbound calls to US insurance companies to verify physicians’ medical claim statuses. Recorded claim outcomes (paid, unpaid, declined) accurately in internal systems.
Customer Support Associate - Flipkart
Teleperformance Pvt. Limited
Sep 2017 - Jan 2020 (2 years 4 months)
Provided chat and voice support for order tracking, refunds, logistics, and technical issues for Flipkart. Consistently met SLA targets and achieved positive CSAT scores over 2+ years.
Computer Lab Administrator
City Heart School
Apr 2016 - Sep 2017 (1 year 5 months)
Managed school computer lab operations, including software updates, installations, network setup, and projector configuration. Supported daily lab usage through routine maintenance and troubleshooting.
Education
Degrees, certifications, and relevant coursework
SASIIT&R, Mohali
Master of Computer Applications (MCA), Computer Applications
Grade: 79.95%
Completed MCA (PTU, Jalandhar) in 2012 with a score of 79.95%.
RSD College, Ferozepur
Bachelor of Computer Applications (BCA), Computer Applications
Grade: 72.21%
Completed BCA (PU, Chandigarh) in 2009 with a score of 72.21%.
RSD Collegiate Sr. Sec. School
Higher Secondary (12th) - Arts, Arts
Grade: 70.66%
Completed 12th (Arts) under PSEB in 2006 with a score of 70.66%.
Arun Jyoti Sr. Sec. School
Secondary (10th) Certificate, Secondary Education
Grade: 67.41%
Completed 10th under PSEB in 2004 with a score of 67.41%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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