At FlightSafety International, I performed FAA-regulated inspections, preventive maintenance and troubleshooting across a 33-simulator training centre. I responded to simulator trouble calls within approximately five minutes, helping protect back-to-back customer training schedules.
I worked with instructors and pilot clients to clarify symptoms, isolate faults and return simulators to service. My work covered simulator hardware, software, electronics and motion systems, with outages very rarely exceeding one hour.
At Scientific Games, I independently serviced a territory of more than 140 customer locations, installing, maintaining and repairing lottery technology. I also supported product rollouts and provided basic user training.
At RL Canning – Honeywell International, I supported senior executives onsite and remotely, resolving approximately 95% of incidents remotely with RDP, Datto and SCCM. I was recognized as a Honeywell Outstanding Performer in two consecutive years; earlier, I completed more than 700 fibre installations as part of a two-person deployment team.
