Adrian Eidelman

Worked as IT System Engineer at Russell Mineral Equipment.

Worked as IT Support Coordinator at Russell Mineral Equipment.

Worked as IT Support Engineer at Russell Mineral Equipment.

Directly responsible to provide technical support to internal users

• Offer support, basic guidance and training to staff on daily basic operations.
• Provide technical knowledge and standard operating procedures
• Escalate tasks to the appropriate level or vendor.
• Assist in troubleshooting and resolving issues with internal staff.

• Installing and configuring Hardware and Software according to the customer's requirements.
• Identifying, troubleshooting and resolving hardware, software and network problems and equipment failure.
• Understand and perform the various customer Service Level Agreement (SLA) requirements and report and escalate issues according to established procedures
• Provide support and Perform testing proce

• Installation and maintenance of voice and data networks, Point of Sale (POS), hardware and software.
• Provide help desk and onsite support to customers.
• Provide technical training on hardware/software to end users.
• Perform diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists.

Issued Jun 2025 · Expired Jun 2026

Issued Jan 2023

Issued Jun 2022

Issued Feb 2021

Issued Feb 2021

Issued Feb 2021

Issued Dec 2021

Issued Apr 2018