Daniel Guillen

Oversaw daily scheduling and dispatch operations for mobile grooming service, ensuring timely service delivery. Coordinated real-time schedule changes and maintained precise customer records to support operational efficiency and CRM integrity.

Managed inbound and outbound sales activities, achieving a 40% sales close rate through effective engagement and follow-up. Addressed customer service needs and maintained accurate QuickBooks records for streamlined administrative operations.

Provided short-term freelance project coordination support during the seasonal period. Coordinated daily operations among field crews, suppliers, and clients, and managed purchasing activities to ensure cost-effective procurement.

Developed and executed strategic sales plans to achieve revenue targets and expand market growth. Analyzed market trends and led cross-functional teams to enhance customer experience and streamline sales workflows.

Coordinated with suppliers to ensure timely delivery of materials and compliance with quality standards. Developed vendor relationships and streamlined procurement processes to enhance order accuracy and reduce lead times.

Resolved customer inquiries across multiple channels and implemented process improvements to reduce handling times. Collaborated with cross-functional teams to resolve complex client concerns and trained new staff on policies.

Completed an Associate Degree in Applied Business Management in 2026 and is currently pursuing a Bachelor's Degree in the same field.

Currently pursuing a Bachelor's Degree in Applied Business Management.