Open to opportunities

Jason Fagan

@jasonfagan

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Experienced architect focused on user research and process optimization.

United States

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What I'm looking for

I seek a collaborative environment that values innovation and user-centered design.

I am an architect with a strong background in user research, development, and process optimization. My expertise lies in ensuring intuitive and accessible solutions that enhance user experiences. I have a proven track record of leading projects from concept to completion, leveraging my communication and collaboration skills to drive results.

Currently, I work as a Production Configuration Analyst at EGLE, where I refine business processes and improve workflows for over 1000 users. My role involves documenting processes, configuring new workflows, and conducting user acceptance testing to ensure product quality. Previously, I contributed to a university-filed patent as a Project Management Assistant and Software Developer at MSU Museum, where I led the design of an RFID accessibility solution.

Experience

Work history, roles, and key accomplishments

Current

Production Configuration Analyst

Current

EGLE

Oct 2023 - Present (1 year 8 months)

As a Production Configuration Analyst, I refined business processes to improve workflows for over 1000 users. I documented business processes and standard operating procedures, configured and tested new workflows, and conducted user acceptance testing to enhance system functionality and user experience.

Process Improvement User Acceptance Testing Agile Methodologies Workflow Design Documentation Configuration Management Communication Skills Problem Solving

Project Management Assistant & Software Developer

MSU Museum

Jan 2023 - Mar 2024 (1 year 2 months)

In my role at MSU Museum, I led the design and development of an RFID accessibility solution, contributing to a university-filed patent. I developed RFID reader applications and conducted user research to enhance app accessibility while overseeing testing and implementation.

Flutter C++Python User Research Project Management Software Development Testing Debugging

Student InfoTech

MSU IPF

Jan 2023 - Oct 2023 (9 months)

As a Student InfoTech, I managed IT support appointments and tickets, delivering efficient customer service. I imaged and deployed workstations while maintaining an accurate inventory and conducting audits to identify missing equipment.

Customer Service IT Support Inventory Management Trello Problem Solving Communication Skills Technical Support

Education

Degrees, certifications, and relevant coursework

Michigan State University

Bachelor of Arts, Experience Architecture

2020 - 2024

Grade: 3.25 GPA

Activities and societies: President of Spartan Sierra Club; Member of Student Sustainable Leadership Council

Bachelor of Arts (BA) in Experience Architecture with a minor in Computer Science. Developed skills in user research, development, and process optimization. Engaged in leadership roles such as President of Spartan Sierra Club and member of the Student Sustainable Leadership Council.