Dymond Spann

Supported brokers by uploading, verifying, and managing ticket listings across platforms, ensuring accurate pricing, visibility, and timely fulfillment. Generated and analyzed scan reports to track event entry performance, troubleshoot access issues, and support post-event reconciliation.

Coordinated and dispatched daily freight loads, optimizing routes to ensure on-time deliveries and maximize driver efficiency. Utilized dispatch software to monitor shipment progress, adjust routes, and manage last-minute changes based on traffic or weather conditions.

Responded to customer inquiries via phone and email regarding billing, outages, energy usage, and service orders, consistently achieving high satisfaction scores. Handled high call volumes (80–120 calls/day) in a fast-paced environment while maintaining quality service and meeting performance metrics.

Managed end-to-end ticket order fulfillment using POS systems (e.g., Skybox), ensuring timely and accurate delivery across digital and physical formats. Collaborated with customer service and seller support teams to resolve order discrepancies, delivery issues, and last-minute event changes.

Handled high-volume inbound calls, assisting customers with billing inquiries, account updates, technical support, and service plan changes. Processed payments, service upgrades, cancellations, and adjustments using internal billing and CRM systems.

Obtained a Business Skills Certificate through online coursework, enhancing foundational business knowledge and practical skills.

Completed undergraduate coursework in Business Administration, gaining foundational knowledge in business principles and practices.

Received a High School Diploma, completing secondary education.