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@dymondspann
Detail-oriented logistics coordinator with strong customer service skills.
I am a detail-oriented and adaptable professional with extensive experience in logistics coordination, ticketing operations, and customer service. My career has been marked by my ability to manage high-volume communications and resolve issues efficiently, ensuring a seamless experience for clients and stakeholders alike. I thrive in fast-paced environments, maintaining accuracy and organization while focusing on service quality.
In my recent role at Gametime United, I supported brokers by managing ticket listings and ensuring accurate pricing and timely fulfillment. My analytical skills allowed me to generate and analyze reports, tracking event entry performance and troubleshooting access issues. Prior to that, I coordinated freight loads at XPO Logistics, optimizing routes and maintaining compliance with regulations, which significantly improved delivery efficiency.
Throughout my career, I have demonstrated a commitment to high performance and teamwork. My experience in customer service roles has equipped me with the skills to handle inquiries and resolve disputes effectively, contributing to high satisfaction scores. I am eager to bring my expertise in logistics and customer service to a dynamic team where I can continue to grow and make a positive impact.
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Work history, roles, and key accomplishments
Gametime United
Mar 2023 - Present (2 years 8 months)
Supported brokers by uploading, verifying, and managing ticket listings across platforms, ensuring accurate pricing, visibility, and timely fulfillment. Generated and analyzed scan reports to track event entry performance, troubleshoot access issues, and support post-event reconciliation.
XPO Logistics
Feb 2020 - Mar 2023 (3 years 1 month)
Coordinated and dispatched daily freight loads, optimizing routes to ensure on-time deliveries and maximize driver efficiency. Utilized dispatch software to monitor shipment progress, adjust routes, and manage last-minute changes based on traffic or weather conditions.
Com Ed
Jun 2018 - Feb 2020 (1 year 8 months)
Responded to customer inquiries via phone and email regarding billing, outages, energy usage, and service orders, consistently achieving high satisfaction scores. Handled high call volumes (80–120 calls/day) in a fast-paced environment while maintaining quality service and meeting performance metrics.
Vivid Seats
Jan 2017 - Jun 2018 (1 year 5 months)
Managed end-to-end ticket order fulfillment using POS systems (e.g., Skybox), ensuring timely and accurate delivery across digital and physical formats. Collaborated with customer service and seller support teams to resolve order discrepancies, delivery issues, and last-minute event changes.
ATT Call Center
Oct 2015 - Jan 2017 (1 year 3 months)
Handled high-volume inbound calls, assisting customers with billing inquiries, account updates, technical support, and service plan changes. Processed payments, service upgrades, cancellations, and adjustments using internal billing and CRM systems.
Degrees, certifications, and relevant coursework
Certificate, Business Skills
Obtained a Business Skills Certificate through online coursework, enhancing foundational business knowledge and practical skills.
Undergraduate Coursework, Business Administration
Completed undergraduate coursework in Business Administration, gaining foundational knowledge in business principles and practices.
High School Diploma, General Studies
Received a High School Diploma, completing secondary education.
Software and tools used professionally
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