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@jasonchen
Experienced Senior Software Engineer specializing in cloud-native applications.
I am an experienced and technically versatile Senior Software Engineer with over 9 years of hands-on experience in building scalable, cloud-native web applications and AI-powered systems. My expertise lies in full-stack engineering, focusing on integrating large language models (LLMs), vector databases, and Retrieval-Augmented Generation (RAG) into production platforms. I have a proven ability to collaborate cross-functionally, delivering complex features end-to-end while driving technical execution in fast-paced environments.
Throughout my career, I have designed and implemented innovative solutions, such as RAG pipelines and event-driven architectures, utilizing technologies like OpenAI, LangChain, and AWS services. My work at Tidio involved building intelligent customer support systems and automating serverless infrastructure, showcasing my commitment to leveraging cutting-edge technologies to enhance user experiences. I thrive in collaborative settings, working closely with AI researchers, product managers, and design teams to align technical implementation with business needs.
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Work history, roles, and key accomplishments
Tidio
Jun 2022 - Present (3 years 5 months)
Designed and implemented Retrieval-Augmented Generation (RAG) pipelines with OpenAI, LangChain, Pinecone, and OpenSearch. Automated serverless infrastructure with Terraform, deploying Lambda, API Gateway, and IAM configurations.
NetWize
Sep 2015 - Nov 2016 (1 year 2 months)
Maintained Windows Server environments, Active Directory, and Office 365 configurations for SMB clients. Developed asset tracking and invoicing tools using ASP.NET MVC and SQL Server.
Degrees, certifications, and relevant coursework
Bachelor's Degree, Computer Science
Completed a Bachelor's Degree in Computer Science. The curriculum covered fundamental concepts and principles of computing.
Software and tools used professionally
Postman
OpenAPI
Apache Spark
D3.js
Chart.js
GitHub
GitLab
Bitbucket
Kubernetes
Jenkins
GitHub Actions
NumPy
Pandas
MySQL
PostgreSQL
MongoDB
SQLite
Gmail
Rollout
Node.js
Next.js
.NET
Tailwind CSS
Material-UI
Figma
OpenCV
Redis
Terraform
Visual Studio
Jira
SuperTest
jQuery
JavaScript
HTML5
Java
PHP
ASP.NET
JSON
PowerShell
TensorFlow
PyTorch
MLflow
Kafka
FastAPI
Grafana
Prometheus
Windows
Windows Server
Datadog
GraphQL
Socket.IO
gRPC
Elasticsearch
OpenSearch
AWS Lambda
Serverless
Zustand
Netlify
pytest
React Testing Library
Visual Studio Code
OAuth2
NGINX
Airflow
SQL
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