Jason Abel
@jasonabel
Content writer, Customer support representative, Front desk officer, English Language Teacher/tutor
PakistanWhat I'm looking for
At Transpotech, I handled inbound and outbound customer calls, addressing queries and resolving issues. I also coordinated dispatch operations and communicated updates between customers and field teams.
At Inspirations Spa, Royal Swiss Hotel, Lahore, I managed client bookings and appointments, handled cash transactions, and maintained client records. At Git Mit Call Centre, I handled customer support queries and became familiar with call centre systems and service standards.
Earlier, I handled filing, data entry, and bank and petty cash records as an Accounts Assistant at Zor Engineers Ltd. I'm looking to bring my customer service experience and computer literacy to a call centre or IT house support role.
Teacher/Tutor English Language all age groups.
Experience
Work history, roles, and key accomplishments
Front Desk Officer / Receptionist
Inspirations Spa, Royal Swiss Hotel
Jan 2024 - Dec 2024 (11 months)
Managed client bookings and appointments as the first point of contact. Handled cash transactions accurately and maintained client records while delivering friendly customer service.
Customer Service Representative
Git Mit Call Centre
Jan 2023 - Dec 2023 (11 months)
Handled customer calls and support queries in a target-driven call centre environment. Built familiarity with call centre systems, scripts, and quality standards.
Private Tutor (O' Levels)
Freelance
Jan 2018 - Dec 2018 (11 months)
Taught O' Level students on a one-to-one basis, strengthening communication and patience under pressure.
Accounts Assistant
Zor Engineers Ltd
Jan 2017 - Dec 2018 (1 year 11 months)
Managed filing, data entry, and bank/petty cash records. Handled cash transactions, contractor communications, and payment processing.
English Teacher (Grade 6–8), Part-Time
Bloomfield Hall School System
Jan 2016 - Dec 2017 (1 year 11 months)
Delivered lessons and communicated effectively with students and parents.
Customer Support Representative & Dispatcher
Transpotech
Jan 2025 - Present (1 year 9 months)
Handled inbound and outbound customer calls, resolving queries professionally. Coordinated dispatch operations, tracked jobs, and maintained accurate logs of calls and customer interactions.
Education
Degrees, certifications, and relevant coursework
US College of Tourism & Hospitality Management
Post Graduate Diploma, Hotel Management
2021 - 2022
Post Graduate Diploma in Hotel Management from US College of Tourism & Hospitality Management, 2021 to 2022.
Forman Christian College (A Chartered University)
Bachelor of Science (Hons), Economics
2010 - 2016
BSc (Hons) Economics from Forman Christian College (A Chartered University), 2010 to 2016.
University College Lahore
A-Levels, Business Studies, Accounting, Economics, General Paper
2008 - 2010
A-Levels in Business Studies, Accounting, Economics, and General Paper from University College Lahore, 2008 to 2010.
Bloomfield High School
O-Levels, Sciences
2005 - 2008
O-Levels (Edexcel, London Board) in Sciences from Bloomfield High School, 2005 to 2008.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Salary expectations
Social media
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