zarak zeeshan
@zarakzeeshan
Customer service representative seeking a call center role, bringing experience handling learner and parent queries.
PakistanWhat I'm looking for
Since 2019, I’ve taught English online and in person, handling student and parent queries through calls, chat, and messages. I’ve also kept accurate attendance, progress, and feedback records using digital tools.
At Roots International Schools & Colleges, H-8 Campus, Islamabad, I deliver English lessons and communicate with parents about student progress. I’m seeking an entry-level customer service or call center role, and I’m comfortable with calls, chat, email, and flexible shifts.
Experience
Work history, roles, and key accomplishments
English Language Teacher
Brainstorm College
Jan 2023 - Present (3 years 10 months)
Teaches grammar, vocabulary, reading and writing through clear, concept-based instruction. Supports learners in improving speaking fluency and written expression.
Academic Teacher
Brainstorm Academy
Jan 2022 - Present (4 years 10 months)
Assesses student progress and provides constructive, individualised feedback. Builds confidence in public speaking, classroom discussion and written communication.
English Language Teacher
Roots International Schools & Colleges
Delivers structured English lessons for secondary and higher-secondary learners using learner-centred methods. Communicates with parents on student progress and addresses their concerns.
Visiting Lecturer
National University of Modern Languages (NUML)
Jan 2025 - Dec 2025 (11 months)
Taught undergraduate students and delivered organised, outcomes-based lectures. Guided students in academic writing, communication skills and classroom presentations.
English Language Teacher
Pace College
Jan 2019 - Dec 2022 (3 years 11 months)
Encouraged fluent communication through interactive classroom activities and regular practice. Created lesson plans and kept records aligned with curriculum requirements.
Lecturer
502 Model College (Army)
Apr 2022 - Oct 2022 (6 months)
Applied modern teaching strategies to improve students' understanding of language concepts. Supported the development of effective listening, writing and examination skills.
Online English Language Instructor
Remote
Delivered live English lessons to students online through video and voice calls. Handled student and parent queries professionally and kept accurate records of attendance and progress.
Education
Degrees, certifications, and relevant coursework
National University of Modern Languages
M.Phil., English Linguistics
2022 - 2025
Pursued an M.Phil. in English Linguistics from 2022 to 2025.
University of Peshawar
B.A. (Hons.), Political Science
2014 - 2017
Earned a B.A. (Hons.) in Political Science with an English elective from 2014 to 2017.
Premium TEFL
Level 5 TEFL Certification, TEFL
Level 5 TEFL certification obtained.
National University of Modern Languages
M.A., English
2017 - 2019
Completed an M.A. in English from 2017 to 2019.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Salary expectations
Job categories
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