At KinInsurance, I lead five Senior Complex Adjusters handling attorney- and public adjuster-represented residential property claims from initial reporting through pre-litigation resolution or litigation referral. I oversee coverage investigations, claim evaluations, reserves, settlement strategies, and quality reviews.
I also helped develop KinInsurance’s Catastrophe Department as one of its five original supervisors, contributing processes, procedures, performance metrics, and catastrophe response planning. In a two-month aged-claims initiative, I led a four-adjuster team that finished first among three teams, closing 85 qualifying claims.
Across my work with KinInsurance, Brush Country Claims, Progressive Home Insurance, and FKSInsurance Services, I’ve supervised and coached adjusters on complex property claims, including represented disputes and alternative dispute resolution. I’ve also onboarded more than 25 adjusters and worked with counsel on complex matters and mediation.
