Open to opportunities

Jasmine Gresham

@jasminegresham

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Detail-oriented Accounts Receivable professional with 8+ years of experience.

United States

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What I'm looking for

I am looking for a role that allows me to lead process improvements and support cross-functional resolution efforts.

I am an experienced Accounts Receivable professional with over 8 years of expertise in cash applications, dispute resolution, and account reconciliation. My career has been marked by a proven ability to manage multi-million-dollar portfolios, handle escalations, and contribute to collections and recovery processes. Currently, I serve as a Lead Accounts Receivable Specialist at TK Elevator, where I manage a $2–3 million business-to-business portfolio for the Southwest Region, ensuring accurate records and achieving monthly payment processing targets.

Throughout my career, I have developed a strong foundation in data analysis and customer communication, which has allowed me to enhance compliance and re-engagement strategies effectively. My previous roles, including Data Loading Analyst at Wipro and Recovery and Bankruptcy Specialist at Greensky, have equipped me with the skills necessary to support cross-functional resolution efforts and lead process improvements. I am passionate about leveraging my expertise to drive operational excellence and support organizational goals.

Experience

Work history, roles, and key accomplishments

Current

Lead Accounts Receivable Specialist

Current

TK Elevator

Jun 2021 - Present (4 years)

Managed a $2–3 million business-to-business portfolio for the Southwest Region. Performed account reconciliation to resolve discrepancies and maintain accurate records. Achieved monthly payment processing targets and reduced outstanding balances.

Accounts Receivable Account Reconciliation Portfolio Management Payment Processing Dispute Resolution

Recovery and Bankruptcy Specialist

Greensky

Mar 2018 - Jun 2021 (3 years 3 months)

Managed recovery and resolution efforts for delinquent and charged-off accounts. Handled bankruptcy cases in coordination with legal and compliance teams. Educated customers on payment options and hardship programs to reduce delinquency.

Delinquency Customer Education Compliance Account Management

Data Loading Analyst

Wipro

Sep 2019 - Jun 2021 (1 year 9 months)

Verified and processed data from internal and external sources for system integration. Supported data readiness and accuracy for healthcare providers and group networks. Improved data flow processes for enhanced decision-making and reporting.

Data Processing System Integration Health Data Reporting

Customer Service Specialist

Convergent

Feb 2017 - Sep 2019 (2 years 7 months)

Provided front-line support for customer billing inquiries and account disputes. Maintained detailed interaction records and ensured data accuracy. Assisted with service protection programs and dispute resolution.

Customer Service Billing Dispute Resolution Customer Support

Education

Degrees, certifications, and relevant coursework

Strayer University

B.S., Healthcare Management

Currently pursuing a Bachelor of Science in Healthcare Management. This program focuses on the administrative and operational aspects of healthcare systems.

Lovejoy High School

High School Diploma, General Studies

Completed high school education and received a diploma in June 2007. This foundational education prepared for further academic and professional pursuits.